GoPupSocksReviews of gopupsocks.com

Excellent products! Terrible Customer service!!! I ordered Socks, Blanket, and face mask via their GUARANTEED 2 DAY arrive by Christmas guarantee. I paid extra for this service. They shipped on time to make Christmas delivery but they did not ship with two day service. They used the slowest option available. My Wife's Christmas presents arrived 6 days after Christmas. I have used their website to send several messages to Customer service to get a refund for my shipping costs to no avail. I have had no follow up contact from them except for their generic Someone will be in touch soon. It has been 14 days now with no response! Ridiculous!!!

**2/3/22 update: So, in fairness, they did eventually fix the order. Their customer service response time was slow, but they did get it done. I received the correct order today and am happy enough with the product itself. Adding a star, even though reading about the frequency of this problem with other customers still means I'd remain quite wary of this company. Original review: The order was a little slow to arrive (about two weeks longer than advertised on the site), and when it did, it was the wrong order. I received socks printed with someone else's dog (I ordered socks with two bunnies). I replied to the email confirming my order to request they remedy the situation and it came back undeliverable. I've sent a request through their chat feature on the site (which they say will generate a reply within hours) and only received an auto-reply saying they have a high volume of service emails currently (not surprising if they are sending out incorrect orders to folks) and can't respond right now. I've found another email address for them and tried that, with no response after 3 days. Their website says to return any misprinted items within 7 days in order to get a refund but I am not going to incur additional shipping expense even if I was guaranteed they will fix their mistake, which so far seems unlikely (will update my review if this is remedied). I assume it will be difficult to get a refund from this company for my unfulfilled order given their lack of communication, overreliance on automation, and shipping disarray. I now see they have had numerous complaints to the Better Business Bureau and a low rating here, and I wish I'd done my homework ahead of time. If you want socks with random animals on them, go for it, but if you want socks with your pet on them, I'd highly suggest another service.

The socks look great but I sent in two different pictures of two different cats. The socks ended up with the same face of the same cat. Also shipping took well Over two weeks to get

If I could give half stars, i would rate this a 2.5. There were a couple of reasons for the rating. 1) When i ordered the product(s) (2 pair) i clicked from a link on Facebook that said there was still time for Christmas delivery without extra shipping costs. I ordered a pair of socks for my son and wife featuring our pet fully expecting it to be close but getting them in time. The socks arrived Dec 28th. 2) The picture of of our pet was VERY dark. I checked the source photo again to make sure I did not mess up, sending a bad picture, and it is not nearly as dark as the rabbit on the socks. I was quite disappointed in the final product, But they both loved the gift. If they did not love the socks then I would rate this even lower than I did, but my wife did say the socks were comfortable on her feet. I don't know that i would recommend Pup Socks in the future with so many other options out there. Especially with the level of disappointment I had with the timing (they were late) and how dark the image I sent turned out, I would try another brand to compare with Pup Socks.

Poor quality product and operations. Honestly, I wasn't even expecting much to begin with, but I got pretty disappointed once my socks finally did arrive (well past the event I bought them for) and I saw how crappy they were. I wasn't able to connect with any support about my concerns. Sad. Maybe they'll be useful now as a firestarter?

I was very excited to order these for a Christmas gift for my spouse as we just lost one of our long time pups in September. I saw an ad on Facebook and I placed my order the first week of December. The website stated as long as it was placed before Dec 12th, we would get the order in time for Christmas. I did not receive my order until well after Christmas. I sent an inquiry to the company on Dec 19th, and did not receive a response until today January 7th. To top it off, the socks are a weird material and overall disappointing.

The two stars is for the reaction I first had when I opened the package. It was a great experience, the photo of my hamster looked so cute and great quality image. But after two wears there was already a hole in them. The socks themselves don’t feel or look that cozy, and after the hole I see they’re not that great quality. I’m also disappointed that I contacted them over a week ago and no one has gotten back to me. For the price I paid I’d expect better quality and customer service. I won’t be a repeat customer.

I still haven't received them yet, it's been over a month.