The picture was completely indistinguishable. Why do you not show proofs prior to printing? I never would have approved it. I’d have tried another photo.
Response from GoPupSocksMay 11, 2022
Hi Chris,
Thanks for your feedback. In the FAQ we advise our customers to send pictures with great lighting and preferably a high-quality photo, in order to achieve the best results. If we sent proofs to every customer in order to approve before printing that would delay the process. After looking into your order, we can see a dark photo was submitted. With that said, please lookout for an email from one of our customer service reps.
Kind Regards,
The PupSocks Team
EM
Emily
Socks are fun but biz needs some help
I followed up to my order to learn it was never received, though it was charged and a confirmation email sent.
When I replied to the customer support response via the site, it said inbox full, so I kept having to return to the site.
They need to get better organized here.
Response from GoPupSocksMay 11, 2022
Hi Emily,
Thank you for your feedback! We are terribly sorry for the issues you have experienced. After looking into your order issue, I can see you are actively working with one of our customer service reps in order to create a solution. Thank you for your patience.
Kind Regards,
The PupSocks Team
CU
customer
7months late and still waiting!
Ordered in October 2021, it’s now may 2022 and still haven’t received the 2 pairs I ordered!!!
Would love to hear from the company via email to sort out an actual delivery!!
Response from GoPupSocksMay 11, 2022
Hi Jacqueline,
Thank you for your review. We are terribly sorry you haven't received your order. After looking into your order details, I can see we reached out on February 25 with a solution. Please email us at [email protected] in order to create a solution. We look forward to hearing from you.
Kind Regards,
The PupSocks Team
CU
customer
Really disappointed in the product
Really disappointed in the product. Couldn’t even see my dogs face.
Response from GoPupSocksMay 9, 2022
Hi there,
Thank you for taking the time to write a review. We do apologize you were unhappy with your order. We strive for exceptional quality and hate that we dropped the ball with your special order. In the FAQ, we advise our customers to send pictures with good lighting and preferably a high-quality photo, to achieve the best results. We wanted to ensure your order issue was resolved, but we couldn't find any contact attempts. With that said, look out for an email from one of our customer service representatives.
Kind Regards,
The PupSocks Team 🐾
TA
Taylor
156 days since order placed - no response from customer service, no product delivered
I placed an order (#2637730) for 1 pair of socks on November 24, 2021, then it was shipped on December 3, 2021 (tracking: 92748903029334543475122464) - and today is APRIL 29, 2022. I have been continuously emailing the team - and have had no response (I have the email proof). It has been 156 days since I placed my order. This is ridiculous. This review is my last effort - if there is no response, I will be reporting the business to the BBB, reviewing on other sites, posting on social media, etc. Please resolve this ASAP.
____
Update & Response to GoPupSocks:
Everytime I email back, it says "Recipient inbox full
Your message couldn't be delivered. Their inbox is full, or it's getting too much mail right now."
I have to resubmit a form on your website over and over.
Additionally, the bigger problem is the terrible "solutions" provided to me. The options are:
1. Credit to site
2. Replacement sent out
3. Partial refund ("A refund can be processed minus a $9 customization fee per item.")
Therefore, to clarify, after 6 months of no response to my messages (and now a response only due to my public review), PupSocks would only be able to provide a partial refund? Not a full refund? It only came to $27.74 - I am not asking for a lot.
I would like a full refund.
Response from GoPupSocksMay 3, 2022
Hi Taylor,
Thank you so much for taking the time to write and post a review. I am so sorry that you have never received your order. It looks like the order was stuck in transit. I do see where a resolution was provided through email for you. Again, I am really sorry you did not receive the order and I hope one of the resolutions provided will be accepted. We look forward to your reply through email.
Betsy
The PupSocks Team
CU
customer
The customer service is terrible
The customer service is terrible. I keep getting surveys to fill out and I am still waiting to receive the shipping information. Ordered on April 11, 2022 and the only correspondence is that they received my order. Also be advised very expensive for one pair of sock $45.00 and they are coming from China, which I did not relaize when I placed my order.
Response from GoPupSocksMay 3, 2022
Hi Shawna,
Thank you so much for taking the time to write and post a review. I have looked into the order and it looks like you were refunded and a new order was placed. The new order placed looks like it is stuck in transit. These custom socks are made in Atlanta, Georgia, not in China and I will have someone from our Resolution Team get in touch with you via email to provide you with a solution. So, please be on the lookout for an email. Thank you again for the review we greatly appreciate it!
Betsy
The PupSocks Team
CU
customer
Never recieved. Scam?
Never recieved. Can’t get to your web page
Address not found is this a scam?
Response from GoPupSocksApr 28, 2022
Hi Paul,
Thank you for taking the time to write and post a review. I am so sorry you have not received your order. I looked into the account and I show where it was delivered on the 18th. I am going to have one of the Resolution Team members reach out to you via email. Please be on the lookout for the email. I believe we have a solution for you.
Thank you
Betsy
The PupSocks Team
JH
Johanne H.
Horrible customer service, still haven't got my order after 5 months
I made an order 1st of December, and I am still waiting for it. I have tried to contact customer service several times. They have replied to my first email, but then stops to answer. Horrible customer service.
Response from GoPupSocksApr 22, 2022
Hi Johanne,
Thank you so much for the review. I looked at the order and it looks like we offered you a resolution via email. If the solution was not acceptable please feel free to email the Resolution Member that emailed you and they will promptly email you back.
Thank you,
The PupSocks Team
