Frustrated in C.
Terrible communication
Terrible communication. I placed my order on November 8th, paid for 2 day express mail and I still don’t have it. It was a birthday gift which will now be a belated gift. Very frustrating they do not focus on delivering a product on time. It takes 24 hours to return an email and there is no telephone number to speak with someone. I tried the “chat now” option on the website - but no one ever “chatted”. They have lots of work to do to fix theses issues in my opinion. They never refunded the express mail payment I made.
Response from GoPupSocksNov 25, 2019
Hi there! I extend my sincerest apologies for your ordering experience and do understand how special your order was for you. While we are a young company, we are working to improve our products and services each day. After looking in to this issue, I see that a customer service representative was very responsive and the issue has been resolved. Again, we apologize that your order experience was not as you anticipated. We are striving to grow and become better day by day and would like to thank you for your order. The PupSocks Team