GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks reviews

Showing 8,662 reviews with 1 star · Clear filters

Sage
Nov 29, 2019
Wrong pair...three times
I ordered a pair of beach pup socks. First order I got had the wrong background with diamonds on it. I contacted customer service, and they said they’d send me another pair for free with the correct background. The second pair came and it was the diamonds again. I contacted customer service a third time, they said there seems to be a glitch in the system. They’d refund me AND send me the correct pair. I never got my refund, and when I opened my third pair of socks to my astonishment I saw diamonds again. The only thing good about this company is the customer service. I gave up and have three pairs of the wrong identical socks.
Response from GoPupSocksNov 29, 2019
Hi Sage, Thanks for sharing your feedback with us. We do apologize for the inconvenience and completely understand your frustrations. We strive to provide the best customer service possible, however, as we are still a young company, unforeseen mishaps happen from time to time, and we truly apologize for any inconvenience. We thank you for your patience and we will do our best to rectify this issue as soon as possible. That said please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team
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Christine
Nov 29, 2019
Still waiting for order
Still waiting for order. Status online says order is complete and has shipped. When I check tracking number only a pre shipment slip has printed. Ordered item on November 10.
Response from GoPupSocksJan 22, 2020
Hi there Christine, Thank you for sharing your feedback. We sincerely apologize for the lack of correspondence and for any inconvenience this may have caused. I do see that one of our representatives has reached out to you with an resolution. We want our customers to be 100% satisfied with every purchase. That said please lookout for a resolution email from our team to ensure you've successfully received your order. Thank you for your patience. Team FaceSocks -Sharissa 😜 👣
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Kerri
Nov 29, 2019
I still haven’t received mine yet and…
I still haven’t received mine yet and ordered them 3 weeks ago!!
Response from GoPupSocksNov 29, 2019
Hi Kerri, Thanks for sharing your feedback with us. We do apologize that your order did not arrive in the anticipated time frame. We strive to provide our customers with the best service possible and we would love to rectify this issue as soon as possible. That said please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team
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Bob C.
Nov 28, 2019
Likely a SCAM
I placed an order only to realize that, due to my dyslexia, I had selected the wrong shipping method, effectively doubling the price of my order. They offer a 3-hour window to cancel an order in order to receive a refund, but they offer no way to cancel an order through their website, only a message box that gives no confirmation that they've received your message.
Response from GoPupSocksNov 29, 2019
Hi Bob, Thanks for sharing your feedback with us. We apologize that your shopping experience hasn't been the best. We strive to provide our customers with the best service possible. Unfortunately, we could not locate any order details based on the information provided in this review. We would love to resolve this issue as soon as possible. Please email our team at [email protected]. We would like to rectify this issue as soon as possible and look forward to hearing from you. Thank you for your patience. The PupSocks Team
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Kelley
Nov 26, 2019
I only received 1 of my 4 pairs of...
I only received 1 of my 4 pairs of socks I ordered. Tried contacting customer service and can’t get a response.
Response from GoPupSocksDec 26, 2019
Hi Kelley, Thanks for sharing your feedback with us. I am terribly sorry to hear that your order was missing 3 pairs of socks. We want our customers to receive everything they ordered and we would love to rectify this issue as soon as possible. That said please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -TB
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Amy
Nov 24, 2019
Don’t order from this company
This is my third time ordering a product from this company and I would never order again. My product came with writing on the front, luke a mis print. When I tried to contact costumer service they only had a email address no phone number costumer service, which was the first mistake. The first time I contacted them they told me my replacement would be sent out in 4 days and I’d receive a email with the shipping details within those 4 days. A week later I never received a email so I emailed customer service again and got a automated email. No response. So two days later I emailed again and told them I wanted a refund for me $40 product or a replacement. Finally 5 days later they finally emailed me back and said they were “sorry for their lack of correspondence and that working diligently to assist our valued customers.” They once again said the tracking details would be emailed within 4 days. It shouldnt take over a month for me to get a RESPONSE from customer service to either get 1. A refund for your mistake or 2. A replacement. This company should have a costumer service number that you can call to take to someone rather than a automated email system with people that are clearly useless! I never got any shipping details, and I finally got my replacement. But the point is why have customer service if they are pointless.
Response from GoPupSocksNov 25, 2019
Hi Amy! We send our deepest and sincerest apologies that your experience with PupSocks was not what you had anticipated. I am able to see that our representatives were clear and transparent throughout your entire process. Our team as a whole has gone through a major shift throughout these past few weeks, but we are growing and getting better each and every day. Our customers are our number one priority. We are working to create better prompt and accurate experience for all customer. We are glad to hear that you have received your awesome tie! Again, we apologize that delay! The PupSocks Team
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Antoinette
Nov 23, 2019
Save your money and don’t shop here
Ordered 2 pair. One is acceptable and the other is absolutely not. There is a line down the whole center of the sock. There is no customer service information who you can contact to complain and get either a new pair or a refund. Photos are also very light. Not happy at all - either with the quality of the product and especially the fact that there is no customer service phone number.
Response from GoPupSocksNov 24, 2019
Hi Antoinette! I am sorry to hear that the your order did not turn out as you had anticipated. We are a completely web-based company and do not have a contact number where we can be reached. The best way to contact us is via email that is advertised on our website. No worries, I will reach out to you, personally, with a solution to rectify this issue. We value your feedback and use it as an opportunity to improve. We want our customers to be satisfied with our products. Again, we apologize for this inconvenience. The PupSocks Team Iyana!
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Kris
Nov 23, 2019
They came
They came Our great
Response from GoPupSocksNov 25, 2019
I'm so happy to know your socks are a hit!!!!We are so thrilled you chose us to customize your special gift! The PupSocks Team
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