GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksDec 10, 2019

Hi Judi! I am sorry to hear that the cropping of the image you submitted didn't turn out as you had anticipated! After reviewing our records, I am unable to see any previous email attempts from you. We understand how valuable your order is to you, and the special person you plan to gift this too; we are more than happy to assist you with a solution. Please reach out to us via email at [email protected] so that we are better to assist you! We value your feedback and use it as an opportunity to improve. We want our customers to be satisfied with our products and look forward to resolving any concerns regarding your order. The PupSocks Team -Iyana💘

Response from GoPupSocksDec 6, 2019

Hi Terri, Thanks for sharing your feedback with us. I apologize that you did not receive your order in the time frame expected. We strive to provide our customers with prompt response time, however, that can be difficult to do during the influx of emails we receive during the holiday season. Rest assured, we are working hard to make sure that every email is answered and that everyone receives their orders. That said we would love to rectify this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team

Response from GoPupSocksDec 5, 2019

Hi there! I am so sorry to hear that your experience was not as amazing as we strive for it to be! Thank you for taking the time out to provide us with feedback on ways to enhance our products and our service. After taking a look into our records, I am unable to see any previous email requests. No worries, I will reach out to you to to create a solution to this issue. We value and appreciate our customers dearly. We want you all to love our company as much as we do! Again, we apologize for this inconvenience! The PupSocks Team -Iyana 💘

Response from GoPupSocksDec 4, 2019

Hi Lisa! I am so sorry that your socks did not fit properly! We are diligently working to create a more accurate sizing chart for all of our customers. We understand how important your order is to you and your family, With that being said I will reach out to you personally to provide a solution to this issue! We value your feedback and appreciative that you took the time out to help us enhance our product! Again, we sincerely apologize for this inconvenience! The PupSocks Team -Iyana 💘

Response from GoPupSocksDec 3, 2019

Hi Maren! I am so sorry to hear that your order was incomplete! While we are a young company, we are striving to better our communication and our service each day. This is the time of the year everyone wants to see their furry friends and loved one on their feet. We understand how valuable your order is to you and will work to send you the pair that you are missing. Keep an eye out for a resolution email from our team. We are more than happy to assist you through this process! The PupSocks Team -Iyana 💘

Response from GoPupSocksDec 3, 2019

Hi there! I am so sorry that our socks did not turn out as anticipated! We are striving to enhance our quality, to produce a product that is loved by all of our customers. Our socks are currently made of 60% Polyester, 10% Acrylic, 25% Nylon, and 5% Spandex to ensure a quality in the photo printed onto the socks and also comfort! We value your feedback! Please feel free to contact us at [email protected] so that we are able to assist you with solution, and to gain more feedback on how to enhance our products. Our customer service team is very existent. You will have the opportunity to speak with a representative personally😊. Thank you for placing an order with us at PupSocks! The PupSocks Team -Iyana 💘

Response from GoPupSocksDec 4, 2019

Hi Madeline! It breaks my heart to hear that your socks and shipping process was not as anticipated! After further review our records show that a customer service representative has assisted you through your shipping process. We value our customers and understand how important your order is to you. With that being said, keep an eye out for an email regarding a solution to this mishap! We sincerely apologize for this inconvenience. We will take you review and use it to better our service! The PupSocks Team -Iyana 💘

Response from GoPupSocksDec 2, 2019

Hi Drew! I am so sorry to hear about your ordering experience! While we are a young company, we are working to improve our products and services each day. After looking in to this issue, we can confirm that a resolution email has been sent previously by three different representatives, and we have not received a response from you. Again, we truly apologize for the error and inconvenience. We want you to love our orders as much as we loved creating them! The PupSocks Team -Iyana 💘