GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksDec 26, 2019

Hi Rebecca, Thanks for sharing your feedback with us. We apologize that the crop of your furry friend did not come out as anticipated and that the material of our socks did not meet your expectations. We strive to provide our customers with the best quality products possible and we will be sure to keep your feedback in mind while making future changes. That said please lookout for a follow-up email from our team. We would love to rectify this issue as soon as possible. Thank you for your patience. The PupSocks Team -TB

Response from GoPupSocksJan 22, 2020

Hi Karlie, Thanks for sharing your feedback with us. We are terribly sorry for the delayed response and apologize that your order never arrived and that your replacement order was sent to the wrong address. We were notified by Globegistics, our international shipping carrier, that there was a mixup with tracking numbers but that all orders would still be delivered to the correct address. We are terribly sorry for this unforeseen mishap and we would love to resolve this issue as soon as possible. Unfortunately, we were unable to find any previous emails or orders with the information provided in this review. Please email our team at [email protected] with your order number so that we can better assist you. Thank you for your patience. The PupSocks Team -Tyler B.

Response from GoPupSocksDec 14, 2019

Hi Debbie, Thanks for sharing your feedback with us. I am sorry to hear that your order never arrived although your tracking details said otherwise. We strive to provide our customers with quick delivery, however, during the holidays that can be difficult due to unforeseen shipping mishaps. Rest assured, we are working hard to ensure that everyone receives their orders. We don't offer proofs to help speed up the production process for swift turnaround time, however, we are pushing through this holiday season and working to constantly improve and we will be sure to keep your feedback in mind while making future changes. Please lookout for a resolution email from our team. Thank you so much for your patience. All the best, The PupSocks Team

Response from GoPupSocksDec 12, 2019

Hi Jacob, Thanks for sharing your feedback with us. We are disappointed to hear that only 2 out of 4 pairs were correct. We want our customers to be 100% happy with every purchase and we would love to resolve this issue as soon as possible. That said please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team

Response from GoPupSocksDec 13, 2019

Hi Stéphanie, Thanks for sharing your feedback with us. I apologize that you have not received your order in the time frame expected. We strive to provide our customers with quick delivery, however, during the holidays that can be difficult due to unforeseen shipping mishaps. Rest assured, we are working hard to ensure that everyone receives their orders. Please lookout for a resolution email from our team.Thank you so much for your patience. The PupSocks Team

Response from GoPupSocksDec 12, 2019

Hi Rich, Thanks for sharing your feedback Our team aims to provide our customers with the best crop possible. with us. We extend our apologies that the crop of your cat's face did not come out as you anticipated. We want our customers happy with our products and we would love to resolve this issue as soon as possible. That said please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team

Response from GoPupSocksDec 12, 2019

Hi Kimberly, Thanks for sharing your feedback Our team aims to provide our customers with the best crop possible. with us. We extend our apologies that the crop of your cat's face did not come out as you anticipated. After looking into our records, I see where one of our representatives reached out to assist you and it looks like you were refunded in full. As a courtesy, we would love to send you a replacement as well. We hope that our resolution changes your mind about our company and we hope to do business with you in the near future. The PupSocks Team

Response from GoPupSocksDec 12, 2019

Hi Jenifer, Thanks for sharing your feedback with us. We are disappointed to hear that your socks did not fit as anticipated. We extend our sincerest apologies and we would like to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team