customer
The images were great but the quality…
The images were great but the quality of the socks was left to be desired. Long delivery time over the holidays which was expected. They emailed a virtual card for me to print out and I gifted that while waiting for the actual product. Just wish the socks were better quality. The recipient had a difficult time getting them on as there is no stretch and I’ve never seen this material before. A fun idea, not practical as a sock.
Response from GoPupSocksSep 24, 2021
Hi Jessica, Thank you for your feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner but we really appreciate the patience you had with the company during one of our busiest seasons. COVID did play a huge role in the delay of your order. I'm sorry, you weren't satisfied with your quality. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty socks that can be worn. After looking into your order, I see we extended a solution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. Best Regards, The PupSocks Team Shae 🐶