GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 21, 2021

Hi Matt, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered. We strive for exceptional quality and hate that we dropped the ball with your special order. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. We wanted to ensure that your order issue has been resolved, however, we don't see any contact attempts. With that said, please email us directly at [email protected] to confirm your order issues have been rectified. We appreciate your business and patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 21, 2021

Hi Gabriella, We are terribly sad you did not receive your gift as expected. When we initially created our delivery window, we didn't think COVID would alter it as much as it did. After looking into your order it appears your package might have been lost in transit and for that, we sincerely apologize. I am glad to see we did send you a replacement order. Please email us directly if you have any additional feedback or concerns. We appreciate your patience and business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 21, 2021

Hi Maxwell Thank you for your feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner but we really appreciate the patience you had with the company during one of our busiest seasons. COVID did play a huge role in the delay of your order. Unfortunately, it looks like your package was lost in transit. In order for us to improve as a company, we take your feedback extremely serious and will try to be more transparent with our shipping details. We are glad to see a replacement order was delivered. If you have any additional feedback please email us directly at [email protected]. We want and appreciate your business! Warm Regards, The PupSocks Team Shae

Response from GoPupSocksSep 21, 2021

Hi Mary, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We take your feedback extremely seriously in order to improve our shipping practices in the near future. We are, however, extremely thrilled your PupSocks custom gifts were a complete hit! Thank you for being a valued customer! We appreciate you! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 21, 2021

Hello there, I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback. Due to the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our customer service agents at [email protected]

Response from GoPupSocksSep 21, 2021

Hello there Vanessa, We want to extend our sincere apology for the inconvenience this unfortunate situation may have caused. I want you to know, Vanessa, that we definitely DO NOT send our masks without the adjusters on the strap, it must have been a fulfillment mishap, which is why I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksSep 21, 2021

We sincerely apologize for the this issue you had to come across. We are excited to see that our purpose and idea intrigued you. We really hope you have a better experience the next time you shop with us. I would recommend checking out our other products like the blankets, they are extremely soft and the photo on it looks amazing. If you have any questions or concerns, email us at [email protected]

Response from GoPupSocksSep 21, 2021

Hello there An, It excites us to know that the image came out great, but it's unfortunate that the material did not come out the way you expected. We go above and beyond to satisfy our customers which is why I want to give you a coupon code for you to use on your next purchase. On your way to check out, use the code: TRUST20. Use it on any item, personally, I would recommend the blankets, I gave one for my wife and she melted! We hope you have better expectations the next time. For questions and concerns, email us at [email protected]