GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksDec 19, 2019

Hi Ariel, Thanks for sharing your feedback with us. We are saddened to hear that you were not pleased with our customer service. Our #1 priority is to provide all of our customers with the best customer service possible and we are doing everything we can to make sure our customers are 100% satisfied with their shopping experience. We aim to provide our customers with quick delivery, however, during the holidays that can be difficult due to unforeseen shipping mishaps. Rest assured, we are working hard to ensure that everyone receives their orders. That said after looking into your order, I can see where one of our representatives reached out to you about the replacement order due to the unforeseen shipping mishap with USPS. Please lookout for a follow-up email from our team. We would love to resolve this issue immediately. The PupSocks Team -TB

Response from GoPupSocksDec 18, 2019

Hi Bill, Thanks for sharing your feedback with us. I apologize that your order still has not arrived after a month. We strive to provide our customers with quick delivery, however, during the holidays that can be difficult due to unforeseen shipping mishaps. Rest assured, we are working hard to ensure that everyone receives their orders. We would love to resolve this issue as soon as possible. That said please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -TB

Response from GoPupSocksDec 18, 2019

Hi Melissa, Thanks for sharing your feedback with us. I apologize that your order arrived with items missing. After looking into our records, I see where one of our representatives reached out to you about your order. I can assure you that our team is working hard to make sure everyone receives their replacement orders by the holidays. Thank you for your patience. Please lookout for a follow-up email from our team. The PupSocks Team -TB

Response from GoPupSocksDec 18, 2019

Hi Simona, Thanks for sharing your feedback with us. I apologize that you have not received your order in the time frame expected. We strive to provide our customers with quick delivery, however, during the holidays that can be difficult due to unforeseen shipping mishaps. Rest assured, we are working hard to ensure that everyone receives their orders. That said, It looks like one of our representatives has reached out to you. We would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you so much for your patience. The PupSocks Team -TB

Response from GoPupSocksDec 18, 2019

Hi James, Thanks for sharing your feedback with us. I apologize that your socks did not have two faces as you anticipated. We want our customers to be 100% satisfied with their orders and we would love to rectify this issue as soon as possible. That said please lookout for a follow-up email from our team. Thank you for your patience. The PupSocks Team -TB

Response from GoPupSocksDec 17, 2019

Hi there Nicole, ​ ​Thanks for sharing your feedback. I am so sorry to hear that your order arrived damaged! We want our customers to be 100% satisfied with every purchase. That said please lookout for a resolution email from our team. Thank you for your patience. Team Pupsocks -SN

Response from GoPupSocksDec 20, 2019

Hi Jessica, Thank you for sharing your feedback with us. We are very disappointed to hear that you received an empty bag in the mail. Unfortunately, around this time, packages are stolen,lost, or damaged, these mishaps are unforeseen and very unfortunate. We completely understand your frustrations as this order may have been intended as a gift and I assure you that we would never send out an empty package. We would love to make sure you receive your order. That said please lookout for a follow-up email from our team. Thank you for your patience. The PupSocks Team -TB

Response from GoPupSocksDec 19, 2019

Hi Brianna, Thanks for sharing your feedback with us. I am sorry to hear that your order didn't arrive in the time frame you anticipated. We strive to provide our customers with quick delivery, however, during the holidays that can be difficult due to unforeseen shipping mishaps. Rest assured, we are working hard to ensure that everyone receives their orders. That said please lookout for a follow-up email from our team. Thank you for your patience. The PupSocks Team -TB