GoPupSocksReviews of gopupsocks.com

Socks run to big, they don’t fit a 7.5 women’s :( unfortunately we can’t use them

While your pup socks are cute, I am HIGHLY disappointed. I placed an order on December 10, 2019. Today is December 27, 2019. I have tracked the order. On December 21, 2019 the package arrived in Detroit. That was 6 days ago. I live one hour, ONE hour, from Detroit. I have YET to receive a package. I realize this is mostly the fault of the USPS but how ridiculous. I will NOT be placing a future order with you because of this. It is just disappointing because it was and is a Christmas gift. A gift that was supposed to be given two days ago!

Update: supposedly reordered but tracking number is in same holding pattern as before several days after response. I will update review if it ever ships and gets delivered. Ordered on time for Christmas, mailing label printed, but no update since Dec.16. Ruined the fun Christmas gift I had ordered for my sister. I've sent 2 emails with no response and no phone to call or chat option. This sucks. I want my money back.

This year, I came across Pupsocks and they had some good sales, so I decided to try it for my boyfriends family. I knew that my order would be a large one (8 socks, 7 are the same pattern), so I made sure to order it well in advance. On November 9th 2019 the order was placed. I could not wait to see their faces on Christmas Eve opening their socks as a family (as most of his family comes from out of the country, it’s nice to have them all together). When looking at the price, I did not realize that my 167$ order was now over 200$ payment, due to it being in USD and I’m in Canada. I had thought of cancelling my order that day, but figured that it would be all worth it seeing them open it up. After ordering, a friend of mine asked where I had ordered socks from, so I informed her of the company and she ordered 6 pairs of socks. She had placed her order approximately 2 weeks after I did. As time went on, I realized that I never got an email stating that it was processing or that it was being sent. My friend stated that her order had been shipped.. so I was getting increasingly worried. So on December 8th I found on the site how to track my order and looked through emails and found my tracking number. I checked and realized that my order was placed on HOLD. I never got an email or anything stating why it was placed on hold so I reached out, and stated that someone would be in contact with me within 24hours.. on December 10th I finally get a response: ‘I am so sorry you have not received your order yet. I apologize as there must have been a delay in production. Your order should be out and on its way within 5 business days! You will receive an email with your tracking information when your order is shipped out. Again, I apologize for any inconvenience this has caused. ‘ On that day, I had email correspondence with a person named Kia. I had then asked her the following: I was wondering if you are able to ensure that I will be receiving this order before Christmas, as I made sure to order it well in advance so that I could get it on time. Is there anything I can do from my side of things to get this in quicker?  In which she responded on December 13th: ‘No worries you should receive your order before Christmas. Looked into your order and I see its on the last stage of production.’ Late on December 16th, I finally got notification that my socks have been shipped! I was extremely excited and worried that I would still not be receiving them on time, but Kia had assured me that I would. Well, unfortunately it is Christmas Eve.. and my socks are currently in Miami FL. These were the only presents I was giving to most of the family, and now I am at a loss. I paid over 200$ over a month and a half ago to ensure that I would be receiving these socks on time for Christmas. I understand how busy the holidays can be.. but this was made even before the rush started. I also would have appreciated an email or something stating that my order was placed on HOLD and why. Anyways, I am extremely upset with the amount of money paid and all the communication had and still not receiving the socks I had ordered. I have since emailed them and still waiting a response. EDIT: this was their response: Thanks for reaching out. Sorry that you haven't received your order yet. I been tracking your order. Last update was on 12/27. Your order is on its way to you. Orders take up to 20 business days. Sorry for the inconvenience. Customer service is absolutely ridiculous. I have never heard of a company who cared less for their customers. ANOTHER EDIT! So the company has reached out and gave me a 40% refund of the socks due to how long it took them to get here, which was very nice of them. NOW I have finally received the socks.. I am even more disappointed. I asked for all red socks.. 6 out of 8 are red.. the other two are blue?! THEN 7 socks are suppose to have two dog faces on it... some have two while others have only one?? And then on the one sock where I had my cats face on it, THEY CROPPED OUT HALF HER FACE.. so her mouth is missing?! Oh I can’t explain how horrible this is. PLEASE DO NOT ORDER FROM THIS COMPANY!!!!!! I don’t usually do reviews on things, but this was THE WORST customer service I have ever seen.

wrong dog, wrong socks, no present

I ordered socks for my mother-in-law for Christmas on December 2- three weeks later- I still don't have them. I contacted the company and was told that they were shipped and they gave me the tracking number. I filed a complaint with the post office and will also file with Better Business Bureau. Lesson learned. Do your research before ordering from a Facebook pop up. Now I have one day to find my mother-in-law a thoughtful present and already out money they took. STAY AWAY FROM THIS COMPANY!!!!!

Cropped wayyyy too much. Literally cut into the dog's face. He's also a long-haired breed so they cut off his head tufts. He's never had (and never will) get a haircut like this so it doesn't even look like our dog. The color was also bad - the blue of the sock bled into the white of the dog. So the dog is basically a smurf alien. Horrible job, guys.

We ordered a pair of youth x-small as a gift for our daughter but they were clearly an adult size. We got in touch with them and they declined to replace them or refund us in any way, even though they are clearly the wrong size. Very disappointing.