GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 3, 2020

Hi LM, Thank you for sharing your feedback with us. I am sorry to hear you were not pleased with the quality of our socks. I am happy to say that we have improved our products and services tremendously since your order was placed, and we would love to offer a complimentary pair of our new socks. Please keep an eye out for an email from our team. Thank you. The PupSocks Team Summer🌻

Response from GoPupSocksSep 2, 2020

Hi Darren, Thanks for placing an order with PupSocks and sharing your feedback. We are saddened that you were not pleased with your ordering experience. Unfortunately, we could not locate any complaints and it looks like the order was delivered successfully. That said, we'd like to reach out to learn more about your order issue. Please keep an eye out for an email from our team. Thank you. The PupSocks Team Summer 🌻

Response from GoPupSocksSep 2, 2020

Hi Patricia, Thanks for placing an order with PupSocks and sharing your review! I am terribly sorry to hear that your order was incorrect. Our top priority is ensuring that our customers receive the items purchased and we sincerely apologize for the inconvenience caused. After looking into our records, I can see that our team reached out via email on December 22, 2019, however, we did not receive a response. Please keep an eye out for a follow-up resolution email from [email protected] to rectify this issue. Thank you. The PupSocks Team Summer 🌻

Response from GoPupSocksSep 2, 2020

Hi Catherine, Thank you for placing an order and for sharing your feedback! I am terribly sorry that you were not satisfied with the quality of your Custom Holiday Socks. We have worked extremely hard to meet the demands of our valued customers and have used past feedback which has improved our process and quality of products tremendously. ​We have improved our production and quality control processes for total customer satisfaction. That said, we'd love to reach out with a resolution. Please keep an eye out for an email from our team. Thank you! The PupSocks Team Summer 🌻

Response from GoPupSocksSep 1, 2020

Hi Caily, Thanks for your purchase and for sharing your feedback! We are disheartened to learn that your Custom PupSocks did not turn out the way you had anticipated. In an effort to meet the demands of a speedy turnaround time, we are unable to provide a design proof prior to shipment. We do want our customers satisfied with their products and would love to reach out with a resolution. Please keep an eye out for an email from our team. Thank you The PupSocks Team Summer🌻

Response from GoPupSocksSep 1, 2020

Hi Josh, Thanks for your business and review! We extend our sincerest apologies for the missing item and issues with your order. After looking into our records, I can see that two of our support agents responded to your concerns requesting clarification on the issues and which item(s) were missing from the order you received. Unfortunately, we did not receive a response. While the holidays are long passed, we'd like to see if there is anything we can do to accommodate. Please keep an eye out for an email from our resolution team to rectify. Thank you. The PupSocks Team Summer 🌻

Response from GoPupSocksSep 1, 2020

Hi Kelly, Thank you for placing an order with PupSocks and sharing your review. We would love to learn more about your quality concerns. Please keep an eye out for an email from our resolutions team. Thank you. The PupSocks Team Summer 🌻

Response from GoPupSocksSep 1, 2020

Hi Jordan, Thanks for your purchase and for sharing your review. We are terribly sorry to hear that your order was not received. After looking into our system, we can see that one of our support agents responded to your concern shortly after requesting an address verification so that a replacement order could be sent. Unfortunately, we did not receive a response. We want our customers satisfied with our products and services. Please keep an eye out for an email from our resolutions team. Thank you. The PupSocks Team Summer 🌻