GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 3, 2020

Hi Kathleen, Thank you for sharing your feedback with us. We are terribly sorry to hear that your order was not received. I do see where there might have been a shipping mishap due to a delivery address concern, and that a refund was processed for the cost of your order. I am happy to say that we have improved our shipping process to ensure that issues like this minimized as much as possible. We do hope that you give us another try in the future. When you do, please use discount code [TRUST20] at checkout. Please let us know if there is anything else we can do for you at [email protected]. Thank you. The PupSocks Team Summer🌻

Response from GoPupSocksAug 31, 2020

Hi Sabina, Thank you for sharing your feedback with us. We are terribly sorry to hear you never received your order. After looking into our records, it looks like your order was lost in transit. I apologize for the inconvenience. We would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksAug 31, 2020

Hi Pat, Thank you for sharing your feedback with us. We are disappointed to hear that the quality of our socks did not meet your expectations and that you were sent the wrong order. While we are glad we were able to replace the incorrect order, we are saddened to hear your replacement took a while to arrive. We are a young company that is based in Atlanta, Ga and we are constantly growing and improving. We will be sure to keep your feedback in mind while making future changes. The PupSocks Team -Autumn

Response from GoPupSocksAug 31, 2020

Hi Scott, Thank you for sharing your feedback with us. We are terribly sorry to hear your first two orders were incorrect. Our customer's satisfaction is our #1 priority and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn 🍁

Response from GoPupSocksSep 3, 2020

Hi Doug, Thanks for sharing your feedback with us. We are terribly sorry to hear your order did not turn out as you anticipated. Our top priority is to ensure that our customers are happy with the products and services they receive. We would like to accommodate you for the inconvenience caused. That said, please keep an eye out for an email from our resolutions team. Thank you. The PupSocks Team Summer🌻

Response from GoPupSocksSep 3, 2020

Hi Parker, Thanks for placing an order with PupSocks and sharing your feedback. I am so sorry to hear that you did not receive your order. Unfortunately, we could not locate any complaints or emails from the email address associated with your order as we are solely a web-based company. Now learning of the issue, we'd like to reach out to provide a resolution immediately. Please keep an eye out for a resolution email from our team. Thank you for your patience. The PupSocks Team Summer 🌻

Response from GoPupSocksSep 3, 2020

Hi Alexander, Thank you for placing an order and sharing your feedback with us. I am saddened to hear you were not pleased with the quality of our socks and your wife did not wear the Custom PupSocks. I am happy to say that we have improved the quality of our socks tremendously, and we would love to offer a complementary pair. That said, please keep an eye out for an email from our team. Thank you. The PupSocks Team Summer🌻

Response from GoPupSocksSep 3, 2020

Hi James, Thanks for placing an order with PupSocks and sharing your feedback. We are saddened that you were not pleased with your ordering experience and did not receive your order. Unfortunately, we could not locate any complaints or emails from the email address associated with your order. That said, we'd like to reach out to learn more about your order issue. Please keep an eye out for a resolution email from our team. Thank you. The PupSocks Team Summer 🌻