GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 1, 2020

Hi there, Thank you for sharing your honest feedback with us. First and foremost we would like to apologize for the experience you had with us last year. We strive to provide our customers with the support and care they deserve. We are also terribly sorry to hear that your order took a while to arrive due to the package being lost in transit. We are glad that you received the replacement and will absolutely keep your feedback in mind for improvement purposes. I’m happy to say that we have made improvements since your order was placed and we would love to make it up to you. Please lookout for a resolution email from our team. The PupSocks Team -Tyler B.

Response from GoPupSocksSep 4, 2020

Hi Amber, Thank you for placing an order and sharing your feedback with us. We are terribly sorry to hear you were not pleased with the fit and quality of our socks. We do apologize for any inconvenience caused. I am happy to say that we have improved our products, however, the XL is the largest size that we offer at this time. We would like to extend a code to use towards the future purchase of a custom blanket or tie. Please use discount code [TRUST20] at checkout! If there is anything else we can do for you, please email our team directly at [email protected]. Thank you. The PupSocks Team Summer 🌻

Response from GoPupSocksSep 4, 2020

Hi Carol, Thanks for placing an order with PupSocks and sharing your feedback. We are saddened that your order was not received and extend our sincere apologies for any inconvenience caused. Unfortunately, we could not locate any complaints or email inquiries regarding the order. Additionally, our records indicate the international order was delivered successfully in Canada on 12/23/19. That said, we'd like to reach out to learn more about your order issue. Please keep an eye out for an email from our team. Thank you. The PupSocks Team Summer 🌻

Response from GoPupSocksSep 4, 2020

Hi Nick, Thank you for sharing your feedback with us. We are terribly sorry to hear you were not pleased with the results of your Custom PupBlaket. Our number one goal is to ensure that our customers are satisfied with our products. I truly extend our deepest apologies for missing the mark with your order. I am happy to say that we have completely reinvented our design process to ensure quality results for each and every product produced by our company! We do not take your feedback lightly and will use it to continue to improve and grow as a respectable company. We do hope that you give us another try. When you do, please use [TRUST20] at checkout. If there is anything else we can do for you, please email us directly at [email protected]. Thank you. The PupSocks Team Summer🌻

Response from GoPupSocksSep 4, 2020

Hi Whitney Thank you for placing an order and sharing your feedback with us. We are terribly sorry to hear your order never arrived! Our #1 priority is our customer’s satisfaction and we would love to provide a resolution to this issue as soon as possible. That said, please keep an eye out for an email from our team. Thank you for your patience. The PupSocks Team Summer🌻

Response from GoPupSocksSep 4, 2020

Hi Beth, Thanks for sharing your feedback with us. We are terribly sorry to hear your order did not turn out as you anticipated. As a growing company, we are always improving our products and I am happy to say that we have upgraded the quality of our socks. We would love to reach out and offer a complimentary pair. Please keep an eye out for an email from our resolutions team. Thank you. The PupSocks Team Summer🌻

Response from GoPupSocksSep 4, 2020

Hi Beth, Thank you for sharing your feedback with us. Although we are very happy that your daughters loved the phoo of their dogs on custom socks, we are terribly sorry to hear your daughters were not pleased with the fit and quality of our socks. I am happy to say that we have improved our sock quality and would love to offer a complimentary pair of our new socks. Please keep an eye out for an email from our resolutions team. Thank you. The PupSocks Team Summer🌻

Response from GoPupSocksSep 4, 2020

Hi Jonathan, Thank you for placing an order with PupSocks! I do apologize for the confusion, however, our records indicate that your order was placed for our Custom PupSocks & Custom CatSocks. Unfortunately, we do not offer custom masks at this time. We do appreciate your business and hope that you love the products received. Please email our team at [email protected] for any additional assistance. Thank you. The PupSocks Team Summer🌻