GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 8, 2020

Hi Jeppers, Thanks for sharing your feedback with us. We are terribly sorry to hear that you were not pleased with the quality of our socks and that your order took a while to arrive. It looks like one of our representatives reached out to you with a resolution on 1/31/19, but we did not receive a response on how to proceed. No worries! Our emails can be easily missed. Our #1 priority is our customer's satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Tyler B.

Response from GoPupSocksSep 8, 2020

Hi Tina, Thanks for sharing your feedback with us. We are terribly sorry to hear that your crop did not turn out as you anticipated and that you were not pleased with the quality of our socks. After looking at the original photo, it looks like the side of the dog is cut off in the photo. Someone should've reached out for a different photo. I apologize for the inconvenience. As a young company, we are constantly growing and changing and I am happy to say that the quality of our products and services have improved since you last placed your order. We would love to make it up to you. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Summer

Response from GoPupSocksSep 8, 2020

Hi Michael, Thanks for sharing your feedback with us. While we are happy to hear you received your order, we are disappointed that it took so long to arrive. Our records indicate that your order was placed on 5/3 and that it left our facility on 5/5. There must have been a shipping mishap. I apologize for the inconvenience. USPS and other carriers have been experiencing delays due to COVID-19. As a young company, we are constantly growing and improving and I can assure you that we work our paws off to hard to ensure that everyone receives their orders in a timely manner. We hope you decide to shop with us again in the future. When you do, please use the code Trust20 for 20% off your order. The PupSocks Team -Summer

Response from GoPupSocksSep 8, 2020

Hi Danielle, Thanks for sharing your feedback with us. We are terribly sorry to hear you never received your order. After looking into our records, It looks like one of our representatives got back to you a day after you reached out , but we never received a response. Our #1 priority is our customer's satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksSep 8, 2020

Hi Mat, Thanks for sharing your feedback with us. We are terribly sorry to hear you were not able to wear your socks. As a young company, we are constantly growing and changing and I am happy to say that our products and services have improved since you last placed your order. We would love to make it up to you. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksSep 8, 2020

Hi Ryan, Thanks for sharing your feedback with us. We are saddened to hear that you were not pleased with the quality of our socks. As a young company we are constantly growing and changing and I am happy to say that we have improved on the quality of our products and services since you last placed your order. We would love to make it up to you! Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksSep 8, 2020

Hi Karen, Thanks for sharing your feedback with us. While we are happy to hear that you thought the socks looked cute, we are saddened to hear that you were not pleased with the quality and fit our our socks. I am happy to say that we have improved on our quality and services since you last placed your order and we would love to make it up to you. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Tyler B.

Response from GoPupSocksSep 8, 2020

Hi PJ, Thanks for sharing your feedback with us. We are saddened to hear that you never received your order. After looking into our records, it looks like our representatives have reached out multiple times to let you know that your order had been returned to us, but we never received a response. I am terribly sorry for the inconvenience. Our #1 priority is our customer's satisfaction and we would love to resolve this issue as soon as possible. That said please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Summer