GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 10, 2020

Hi there, Thanks for sharing your feedback with us. We are sorry to hear you were charged twice. After looking into our records, I can see where one of our representatives reached out and refunded you for the double order on 11/30. No worries, sometimes our emails can be easily missed. Please lookout for a refund confirmation email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksSep 10, 2020

Hi there, Thanks for sharing your feedback with us. We are saddened that the quality of our socks did not meet your expectations. As a young company, we are constantly striving to improve on the size, shape, and fit of our socks and we will be sure to keep your feedback in mind while making future changes. We hope you decide to shop with us in the near future. When you do, please use the code Trust20 for 20% off your order. The PupSocks Team -Autumn

Response from GoPupSocksSep 10, 2020

Hi Jaymi, Thanks for sharing your feedback with us. While we are happy to hear the socks looked good, we are saddened to hear that the shape did not meet your expectations. As a young company, we are constantly working to improve the size, shape, and fit of our socks and we will be sure to keep your feedback in mind while making future improvements. We hope you decide to shop with us again in the near future. When you do, please use the code Trust20 for 20% off your order. The PupSocks Team -Autumn

Response from GoPupSocksSep 10, 2020

Hi Nancie, Thanks for sharing your feedback with us. We are terribly sorry to hear that the quality and fit of our socks did not meet your expectations. After looking into our records, I can see where one of our representatives replied to your email with a resolution on 2/11 and on 2/25, but we never received a response on how to proceed. No worries, Sometimes our emails can be easily missed. Our #1 priority is our customer's satisfaction and we would love to make it up to you. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksSep 10, 2020

Hi Kendra, Thanks for sharing your feedback with us. While we are happy to hear that the pictures turned out great, we are saddened to hear you were not pleased with the shape and fit of our socks. As a young company, we are constantly changing and working to improve the size, fit, and shape of our socks and we will be sure to keep your feedback in mind while making future changes. We hope that you decide to give us a try in the future. When you do, please use the code Trust20 for 20% off your order. The Pupsocks Team -Autumn

Response from GoPupSocksSep 10, 2020

Hi Carol, Thanks for sharing your feedback with us. We are terribly sorry to hear that you never received your order and that customer service was not very helpful. We strive to provide our customers with the best customer service possible and I can assure you that this is not the norm for our company. We would love to make it up to you. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Summer

Response from GoPupSocksSep 8, 2020

Hi there, Thanks for sharing your feedback with us. We are terribly sorry to hear your order never arrived. It looks like one of our representatives replied to your message the same day you reached out to provide you with a resolution, but we never received a response on how to proceed. No worries, sometimes our emails can be easily missed. Our #1 priority is our customer's satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Summer

Response from GoPupSocksSep 8, 2020

Hi there, Thanks for sharing your feedback with us. We are terribly sorry to hear your order never arrived. After looking into your tracking details, it looks like your order was lost in transit. There must have been a shipping mishap. I apologize for any inconvenience this may have caused. Our #1 priority is our customer's satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Summer