GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksOct 1, 2020

Hi there, I apologize you were not able to go through with your order. Although we are able to print multiple faces on our products, the correct number of faces must be selected prior to purchase. Unfortunately, once your order has been placed, we are unable to up charge for an additional face as we do not keep our customer's card information on file for safety reasons. I hope this clears things up! We hope that you decide to give us a try in the near future. When you do, please use the code Trust20 for 20% off. The PupSocks Team -Autumn

Response from GoPupSocksSep 22, 2020

Hi Zach, Thanks for sharing your feedback with us. I apologize for the delay! International orders normally take 7-8 business days to arrive in Australia, however, due to the current COVID-19 pandemic, carriers are experiencing delays with tracking updates and shipments. After looking into your tracking details, it looks like your order is still in transit on the way to you. Our #1 priority is our customers satisfaction and we would love to look further into this issue for you. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksSep 13, 2020

Hi Kelsey, Thanks for sharing your feedback with us. We are terribly sorry to hear that the crop of your kitten did not come out as you anticipated. Our #1 priority is our customer's satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksSep 13, 2020

Hi Richard, Thank you for sharing your feedback with us. I am terribly sorry to hear that you received a pair of socks with no picture. It looks like one of our representatives replied to your email with a resolution, but we never received a response. I can assure you that this is not the norm for our company and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksSep 10, 2020

Hi Christine, Thanks for sharing your feedback with us. We are saddened to hear that you were not able to see the dog's face on your socks. Our top priority is our customer's satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksSep 10, 2020

HI Jazz, Thank you for placing an order and sharing your feedback with us. We are terribly sorry to hear your order never arrived although the status shows delivered! Our #1 priority is to ensure that our customer recieve their products as intended and we would love to resolve this issue as soon as possible. That said, please keep an eye out for an email from our resolution team. Thank you for your patience. The PupSocks Team Summer🌻

Response from GoPupSocksSep 11, 2020

Hi Sher, Thanks for sharing your feedback with us. We are terribly sorry to hear that you were not pleased with the quality or crop of your socks. Our socks are meant to last and should not pill after a few washes. I can assure you that this is not the norm for our socks and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Summer

Response from GoPupSocksSep 10, 2020

Hi there Michelle, Thank you for placing an order and sharing your review. I am terribly sorry the order you originally received was incorrect. I am happy to see that we were able to get a replacement out to you immediately. We are striving to continue to improve our services and would like to thank you for your feedback! The PupSocks Team Summer🌻