Michael
Goods not delivered, order not completed
This is the second email asking me to review the product, though I am yet to receive it. I placed my international order on the 17th September, and when I log on my order says completed, which clearly it’s not. When I click on the shipping information it shows the product has been at Miami distribution facility since the 25th September. Can someone please let me know when the product will be delivered? It is already past the 15 business days stated on your website to fulfill international orders, and to state the order is complete is not an accurate comment given I have not received the goods.
Response from GoPupSocksOct 13, 2020
Hi Michael, Thank you for sharing your feedback with us. We do understand how important your order is to you as it was intended as a special gift for your daughter. Unfortunately, due to COVID-19 carriers all over the world have been experiencing delays so instead of the normal 12-15 days, we ask that our customers allow 5-20 business days for the orders to arrive. We truly apologize for the inconvenience. Additionally, we understand that the requested 20 business days have passed, and in efforts to rectify this issue, one of our representatives reached out to our international carrier for more information. Once we receive a response from the carrier, we will provide you with the proper resolution. If you have any further questions or concerns, please email our team at [email protected] and one of our team members will be happy to assist you. Thank you for your patience. The PupSocks Team -Autumn