GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks reviews

Showing 1,998 reviews with 3 stars · Clear filters

Robin O.
Jan 6, 2021
I’m disappointed in the quality of the…fabric
I’m disappointed in the quality of the sock itself. It feels like some sort of nylon thing, more like stiff tights. I bought two pair and neither of my boys wants to wear them because of the material.
Response from GoPupSocksSep 24, 2021
Hello there, Robin, It puppy little eye tear up to see that the material of the custom product didn't meet your expectations. Our pup designers work their paws off to always find and use the perfect materials when crafting our Socks. We make our socks with the intention of them being novelty items but can also be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Robin, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at
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Bostongirl
Jan 6, 2021
Novelty sock- Not wearable
Love the ease of ordering. Good communication. The socks are cute but not really feasible to wear. They are a novelty only. The materials they are made out of are low quality polyester. Not comfortable to wear. #sweatyfeet
Response from GoPupSocksSep 24, 2021
Hello there, It's unfortunate to see that the material of the custom socks didn't meet your expectations. We work tirelessly to always find and use the perfect materials when crafting our custom socks. We make our socks with the intention of them being novelty items but, at the same time, wearable. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at
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customer
Jan 6, 2021
Great first impression and very sweet…
Great first impression and very sweet sentimental present. However quality of socks is very low.
Response from GoPupSocksSep 24, 2021
Hi Svetlana , I hope your having a fantastic Friday!! I am sorry that you were not impressed with the PupSock quality. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Betsy The PupSocks Team
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Sandra
Jan 6, 2021
I ordered November 25th and have not…
I ordered November 25th and have not yet received my order. It is stuck in Florida. Once I get them, maybe then I can give a better review.
Response from GoPupSocksSep 24, 2021
Hello there Sandra, We want to extend our sincere apology for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]
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customer
Jan 6, 2021
The product turned out nice
The product turned out nice! However, took over a month to get to Canada.
Response from GoPupSocksSep 24, 2021
Hello there, I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. Due to the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. On the bright side, we are very excited to see that you loved the custom product and hope you are enjoying them! Also, as stated on our Pupsocks website in our FAQs, international orders can take up to 15-20 business days to receive your product (not counting production time). We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our customer service agents at [email protected]
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Mike
Jan 6, 2021
Customer Service Slow and Unresponsive
The product was great and my girlfriend loved her blanket, but the buying experience was beyond frustrating. The website said shipping in only a few days when I placed my order. My order was stuck in "in production" for nearly 2 weeks. I emailed customer service to get an update, and received no response for another 2 weeks. Before getting a response, I got an automated email regarding shipping with a tracking number. The order then sat at their facility without moving for several days. I reached out on twitter for help this time and it took an extensive amount of time again to get help. I ordered around thanksgiving to ensure christmas delivery and they barely made the deadline. Also, a week after receiving the product I got an email with the mockup of what the product would look like - something I clearly should've gotten long before. I don't know if I'd use this company again given this experience, even though the blanket was a hit with my girlfriend. I 100% get you guys were probably busy for the holidays but the response times were atrocious and your systems appear to be broken if I'm getting an email to review the mockup 2 weeks after I get the item in the mail.
Response from GoPupSocksSep 24, 2021
Hi Mike, Thanks for placing an order with us. I am terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I am happy to see that an order was produced and delivered. I understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. I appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you and have a great weekend!!!! The PupSocks Team Betsy 🌻
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Heather
Jan 6, 2021
Order took long to receive
I ordered the socks before thanksgiving and just received them. Took way too long. Also the actual socks are thin and stiff and do not look or feel like a normal pair of socks.
Response from GoPupSocksSep 24, 2021
Hi Heather, Thank you for your feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner but we really appreciate the patience you had with the company during one of our busiest seasons. COVID did play a huge role in the delay of your order. I'm sorry, you weren't satisfied with your quality. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty socks that can be worn. After looking into your order, I am glad to see a replacement order was created and delivered. Please feel free to email us directly if you have any additional concerns at [email protected]. Best Regards, The PupSocks Team Shae
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Cheryl L.
Jan 6, 2021
Package did not arrive by the time…
Package did not arrive by the time promised. Shipping label was printed 12/14 and wasn't received by post office until 12/22. Packaging was horrible - cheap shipping bags - mine camed ripped and it is no wonder the contents didn't fall out. Customer service would not answer emails.
Response from GoPupSocksSep 24, 2021
Hi Cheryl, Thanks for the feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner but we really appreciate the patience you had with the company during one of our busiest seasons. COVID did play a huge role in the delay of your order. We would also like to apologize for your package arriving open. It must have been an unforeseen transit mishap. We are thankful you did receive your blanket. We would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Best Regards, The PupSocks Team Shae
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