GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksNov 17, 2020

Hi Lena, Thank you for sharing your feedback with us. We are disappointed to hear that your tracking details haven't updated. Our top priority is our customers' satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksNov 17, 2020

Hi there! We are currently experiencing a delay in our shipping system. We do apologize for the wait. If you need further assistance regarding the arrival of your order , please feel free to reach out to us at [email protected] so that we can come to a resolution together.

Response from GoPupSocksNov 16, 2020

Hi there, Thanks for sharing your feedback with us. We apologize that your shopping experience has not been the best. We strive to provide our customers with great products and the best service possible. We would love to resolve this issue as we know this order may have been intended as a gift for your loved ones. Please email our team at [email protected]. We would like to rectify this issue as soon as possible and look forward to hearing from you. Thank you for your patience. The Pupsocks Team -Reeva

Response from GoPupSocksNov 16, 2020

Hi there, Thank you for sharing your feedback with us. We are disappointed to hear that the socks were bigger than you anticipated. As a young company, we are working to perfect our socks and we will keep your feedback in mind while making future improvements. Our top priority is our customer's satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksNov 15, 2020

Hi Elizabeth, Thank you for contacting us. We are sorry to hear that your socks did not come out as anticipated. Our #1 priority is our customer's satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksNov 15, 2020

Hi there, Thank you for sharing your feedback with us. Currently, international orders take 5-20 business days, however, many international orders have been experiencing delays. I apologize for the inconvenience. Our top priority is our customers' satisfaction and we would love to look further into this issue for you. Please lookout for an update email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksNov 15, 2020

Hi there, Thank you for sharing your feedback with us. We are terribly sorry to hear the unit number was not included. Unfortunately, the system uses the information entered by the customer. I apologize for the inconvenience. Our top priority is our customers' satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksNov 15, 2020

Hi Owen, Thanks for sharing your feedback with us. We are terribly sorry to hear that you received the wrong socks. Unfortunately, we were unable to find any previous emails from you in our system. I apologize for the inconvenience. Our #1 priority is our customer's satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn