GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksNov 20, 2020

Hi Sarah, Thank you for your feedback. It saddens us that you were disappointed in your socks. We strive to make our customers satisfied with their orders, and when was fall short of that we are dedicated to making it right! We would love to offer you a reprint pair free of charge, as you did not receive what you anticipated. Be on the lookout for an email from us so we can get this issue rectified. Thank you for being a valued Pupsocks customer! The Pupsocks Team

Response from GoPupSocksNov 18, 2020

Hi Kari, We are saddened that you are not happy with the products you received. We want our customers happy with our products and services and would like to see if there is anything we can do to accommodate. That said, please keep an eye out for a resolution email from our team. Thanks for your patience. The PupSocks Team Antwanette🦋

Response from GoPupSocksNov 20, 2020

Hi Stine, I'm so sorry to hear that you were not satisfied with your PupSocks. The PupSocks team prides ourselves in creating happy customers! Please keep an eye out for an email from us so that we can find a solution to this issue right away! The PupSocks Team -Courtney

Response from GoPupSocksNov 17, 2020

Hi there, Thank you for sharing your feedback with us. I apologize for the delay. Normally international orders take 5-20 business days to arrive, however, due to COVID-19 delays, carriers have been experiencing delays. I understand how frustrating this must be as your order may have been intended as a gift. I apologize for the inconvenience. We would love to look further into this issue for you. Please lookout for an update email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksNov 17, 2020

Hi there, Thank you for sharing your feedback with us. We're terribly sorry for the delay. After looking into your tracking details, it looks like your package was lost/stuck in transit. We understand how frustrating this must be as your order was intended as a gift and we apologize for the inconvenience. It looks like one of our representatives is currently working to resolve this issue as soon as possible. We look forward to resolving this issue right away. The PupSocks Team -Autumn

Response from GoPupSocksNov 17, 2020

Hi there, Thank you for sharing your feedback with us. While we are happy to hear the print was nice, we are disappointed that you were not pleased with the shape of our socks. As a young company, we are working diligently to perfect our socks and we will be sure to keep your feedback in mind while making future improvements. Our top priority is our customers' satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. The PupSocks Team -Autumn

Response from GoPupSocksNov 17, 2020

Hi there, Thank you for sharing your feedback with us. I apologize for the delay. When your order is placed on hold, an email is supposed to be sent as well. After looking into our records, it looks like the order was placed on hold due to an insufficient address. I can see that one of our representatives was able to get the address corrected for you. Once your order ships, you will receive tracking details shortly after. We're excited for you to receive your order. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksNov 17, 2020

Hi there, Thank you for sharing your feedback with us. We are disappointed to hear that your order hasn't arrived. Our top priority is our customers' satisfaction and we would love to look further into this issue for you. Please lookout for a follow-up email from our team. Thank you for your patience. The PupSocks Team -Autumn