GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 16, 2021

Hi there Erin, We sincerely apologize for this terrible experience you went through and for the inconvenience it may have brought forth. I hate that you were not able to receive it before Christmas. I did check the system to see if we were able to fix the problem and it seems that we happily created a replacement for you. We really hope you have a better experience the next time you shop with us, Erin. We greatly appreciate and value your business. Thank you so much for leaving us your review because it helps our growing company improve on our products and services. If you have any questions and concerns, please email us at [email protected]

Response from GoPupSocksSep 16, 2021

Hello there Tim, We are saddened to see that the quality of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but can also be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Tim, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 15, 2021

Hello there Ann, We want to extend our sincere apology for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to go over and beyond to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksApr 15, 2021

Hi Ron, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, very glad to confirm that your order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.

Response from GoPupSocksApr 15, 2021

Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We truly appreciate your most honest feedback, and will continue to grow our products and services because of it. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to assist! The PupSocks Team -Courtney M.

Response from GoPupSocksApr 15, 2021

Hi Peter, Thank you for your review! We are very sorry to hear that your order arrived much differently than anticipated. We truly appreciate your most honest feedback, and will continue to grow and improve our products because of it. To accommodate, we would like to offer you a 20% discount on an order of a smaller pair of socks! Please use the discount code TRUST20 to receive your discount. Be sure to enter the code prior to entering any billing and shipping information to ensure the discount applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksApr 15, 2021

Hi there, Thank you for your review! We are very sorry to hear that you experienced prolonged delays while awaiting the arrival of your order. We truly appreciate your most honest feedback, and will continue to grow and improve our products and services because of it. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.