GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksDec 1, 2020

Hi Cat, Thank you for sharing your feedback with us. We are terribly sorry to hear that your order took a long time to arrive and that you were not pleased with the material. Our top priority is our customer's satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksDec 1, 2020

Hi there, Thank you for sharing your feedback with us. We are terribly sorry to hear you were unable to unsubscribe your email. Currently, the link is not working, but I would be happy to manually remove you from our email list. Please look out for an update email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksDec 1, 2020

Hi there, Thanks for sharing your feedback with us. We are terribly sorry to hear that your order did not ship out in 1 business day as anticipated. Currently, our products take 3 business days to be produced, due to the influx of holiday orders we've received. Rest assured, we are working on getting all orders out in a timely manner. After looking into our records, I can see where the replacement was created and I can also see that the replacement is currently in transit on the way to you. I also see where one of our representatives offered a resolution for the delay, but we never received a response on how to proceed. I apologize for the inconvenience. Please look out for an update email from our team. Thank you for your patience The PupSocks Team -Autumn

Response from GoPupSocksDec 1, 2020

Hi there, Thanks for sharing your feedback with us. We are terribly sorry to hear you were not pleased with the shape or material of our socks. As a young company, we are working diligently to perfect our socks and we will keep your feedback in mind while making future improvements. Our top priority is our customer's satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksDec 7, 2020

Hi there, Thank you for sharing your feedback with us. We are saddened to hear you never received your order. After looking into our records, It looks like there was an unforeseen shipping mishap. We are terribly sorry for the inconvenience and we would love to resolve this issue right away. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksNov 30, 2020

Hi there, Thank you for sharing your feedback with us. We are saddened to hear that your order hasn't arrived as of yet. It looks like we were able to ship the order from our facility in time, but there was a shipping mishap along the way. After looking into our records, I can see where one of our representatives was able to create a replacement order for the inconvenience. Although your friend's birthday has already passed, we are excited for you to receive your replacement. If you have any further questions, please email our team at [email protected] and we'll be happy to assist you. The PupSocks Team -Autumn

Response from GoPupSocksDec 7, 2020

Hi Catharina, Thank you for sharing your feedback with us. We are disappointed to hear that you haven't received any updates on your order. International orders can take 10-35 business days to be delivered, due to COVID-19 delays. I apologize for any inconvenience this may have caused. After looking into our records, I can see that one of our representatives was able to assist you. Our top priority is our customer's satisfaction and we want to make sure our resolution was satisfactory. Please look out for an update email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksNov 28, 2020

Hi there, Thanks for sharing your feedback with us. We apologize that your shopping experience has not been the best. We strive to provide our customers with great products and the best service possible. Unfortunately, we could not locate any order details based on the information provided in this review. We would love to resolve this issue as we know this order may have been intended as a special gift. Please email our team at [email protected] We would like to rectify this issue as soon as possible and look forward to hearing from you. Thank you for your patience. Edit: Thank you for your patience. It looks like one of our representatives replied with a resolution. I hope this helps! The PupSocks Team