GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksDec 7, 2020

Hi there, Thanks for sharing your feedback with us. We apologize that your shopping experience has not been the best. We strive to provide our customers with great products and the best service possible. We are deeply sorry for the lack of correspondence on our end, and we are going to make this right. Or resolution team will be reaching out to you so that we can make sure that you receive the correct order that you anticipated. Thank you for your patience! The Pupsocks Team

Response from GoPupSocksDec 7, 2020

Hi there, Thank you for your feedback. We want to extend our sincerest apologies that you never received your order. We never want our customers to think that we are a scam and this is completely unacceptable! We want to do whatever it takes to make that you receive your order and that you are satisfied. That said, please email our team at [email protected] with your order number and/or email address associated with your order so that we can better assist you. Thank you for your patience. The Pupsocks Team

Response from GoPupSocksDec 13, 2020

Hi MPQ, Thank you for sharing your feedback . We're happy to hear that you were impressed with the ordering process and we are excited for the recipients to receive their gifts! Thanks for shopping with us. We look forward to fulfilling any futute orders you may have. The PupSocks Team -Autumn

Response from GoPupSocksDec 13, 2020

Hi Dorothy, Thank you for sharing your feedback with us. We apologize for the delayed response, we are working diligently to answer every email as quickly as possible. After looking into our records I can see that we were able to provide a resolution. We hope the resolution was satisfactory to you. Thank you for your patience. The PupSocks Team -Autumn Hi Dorothy, Though delayed, a member of our team responded to your email from December 2nd on December 6th. I have also sent a follow-up email to ensure that all of your concerns were addressed. I look forward to resolving any pending issues. The PupSocks Team -Lanice

Response from GoPupSocksDec 7, 2020

Hi Kimberly, Thank you for sharing your feedback with us. We are disappointed to hear that the material, size, and color of our socks did not meet your expectations. Our number 1 priority is our customers' satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksDec 7, 2020

Hi Kameron, Thank you for sharing your feedback with us. While we are happy the photos looked great, we are disappointed to hear your were not pleased with the material of our socks. We use a specific fabric to press the socks so that they don't burn. The shape of the socks has to be flat so that they can print evenly. As a young company, we are working diligently to improve the material of our socks and your feedback will come in hand while making future changes. Our top priority is our customer's satisfaction and we would love to resolve this issue as possible. Please email our team with a brief discription so that we can resolve this issue. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksDec 7, 2020

Hi there, Thank you for sharing your feedback with us. First and foremost, we would like to apologize for the delayed response. We've received an influx of holiday emails and we are working diligently to answer each inquiry as quickly as possible. We are disappointed to hear that your order never arrived. Our top priority is our customers' satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksDec 7, 2020

Hi there, Thank you for sharing your feedback with us. We are terribly sorry to hear that your order was messed up twice. After looking into our records, it looks like one of our representatives provided a resolution for the inconvenience. Our top priority is our customers' satisfaction and we would love to look more into this issue for you. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn