GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksFeb 5, 2021

Hi there, Thanks for your review. I'm saddened to hear that you receive the wrong order. We want you to be satisfied and will do everything possible for you to receive the correct order. Rest assured, we are working as quickly as possible to respond to our valued customers in a timely manner. Please lookout for an email from us so that we can rectify this issue right away! The PupSocks Team

Response from GoPupSocksFeb 5, 2021

Hi Alessia, Thanks for your review. I'm terribly sorry about the delay with your order. International shipping times vary between 10-35 business days depending on the location. Unfortunately, because of covid and the holiday rush, many people experienced shipping delays. I'm deeply sorry for any inconvenience this delay may have caused. Please keep a lookout for an email from us so that we can further assist you! The PupSocks Team

Response from GoPupSocksFeb 5, 2021

Hi there, Thanks for your review. I'm so sorry to hear about the delay with your order. Unfortunately, we did experience some delays due to the holiday rush and Covid. We apologize for any inconvenience this may have caused. Customer satisfaction is our top priority and we want to ensure that your order gets in your hands. Please keep an eye out for an email from us so that we can rectify this situation. The PupSocks Team

Response from GoPupSocksJan 25, 2021

Hi there, We appreciate you placing an order with us! Im sorry that you didn’t get a prompt response and any inconvenience caused by the delay with your order. We are completely web based and do not have a contact number and can assure you that we have no connection or association with a “American Shopping Benefit" program and do apologize that you were mislead. Rest assured, we have contacted all of our our payment processors to have that incorrect contact information removed from our profile. Unfortunately, we could locate an order associated with the details provide in this review. We want to make sure that we resolve any pending order issues that you may have. That said, please email our team at [email protected] for further assistance with your PupSocks order. Thanks for your patience. The PupSocks Team Ren🌟

Response from GoPupSocksDec 13, 2020

Hi there, Thank you for sharing your feedback with us. We are disappointed to hear that you never received your order. After looking into our records, It looks like one of our representatives was able to provide a resolution. We hope the resolution provided was satisfactory. If you have any other concerns, please email our team at [email protected] and we'll be happy to further assist you. The PupSocks Team -Autumn

Response from GoPupSocksDec 13, 2020

Hi there, Thank you for sharing your feedback with us. We are disappointed to hear that you never received your order. After looking into our records, It looks like one of our representatives was able to provide a resolution. We hope the resolution provided was satisfactory. If you have any other concerns, please email our team at [email protected] and we'll be happy to further assist you. The PupSocks Team -Autumn

Response from GoPupSocksDec 13, 2020

Hi Tracy, Thank you for sharing your feedback with us. We are disappointed to hear that you did not love your socks and that the smallest size was bigger than anticipated. We would love to resolve this issue as soon as possible. Please look out for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksDec 13, 2020

Hi Julie, Thank you for sharing your feedback with us. We are disappointed to hear that the quality of our socks did not meet your expectations. We use a specific fabric to press the socks so that they don't burn. The shape of the socks has to be flat so that they can print evenly. As a young company, we are working diligently to improve the material of our socks and your feedback will come in hand while making future changes. Our top priority is our customer's satisfaction and we would love to resolve this issue as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn