GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks reviews

Showing 2,153 reviews with 2 stars · Clear filters

HankyTuna
Jan 12, 2021
Disappointing
I am displeased with the product I received from pupsocks. After being served an ad for cat blankets and being unable to source this option from the website to order. I left instructions under the custom notes section requesting my blanket to be one including cat things. Instead what I received was a blanket with a cat face and dog paws and bones. Additionally the colouring of the blanket is faded, with my cat’s bright green eyes appearing brown and dingy. The blanket is soft. But I would never order from here again for the price of the product and what I received.
Response from GoPupSocksApr 15, 2021
Hi there, Thank you for your review! While we are very sorry to hear that your blanket arrived differently than anticipated, we can confirm that the PupBlanket was chosen at the time that the order was placed. Unfortunately, our team of designers are unauthorized to make any changes to the order, as it is our mission to provide our customers with the products they desire in a timely manner. In an effort to accommodate, we would like to offer you a 20% discount to be used on a replacement order! Please use the coupon code TRUST20 to receive your discount. Be sure to enter the code prior to entering any billing and shipping information to ensure the discount applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.
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customer
Jan 12, 2021
Zero customer service
Ordered a blanket and a pair of socks December 1. At the time, shipping was 10-15 days. They charged my card immediately, before the items were even made. After 15 days, nothing. I emailed them, and messaged them even on social media. No response, except for a generic automated reply about delays. Eventually got items after Christmas, which was a huge disappointment. No reply from an actually human was a shock. I’ll never from them again.
Response from GoPupSocksSep 7, 2021
Hi Mr. Beechuk, Thanks for taking the time to write a review. I do apologize that we were not able to fulfill your order in the way you had anticipated. We embrace all customer feedback and assure you that "we" do use it to further sharpen up our customer service processes. After further research, it looks like we were able to provide a resolution for you. Should you decide to give us a 2nd chance to "pup-your-socks" off please use the coupon code keepitawesome15 at check out. Once again I am sorry that your custom products did not make it you in time for Christmas. Have a puptastic day! Elizabeth 🐶
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customer R.
Jan 12, 2021
Nice product, horrible customer service.
The socks are lovely. But one pair was the wrong size, and the mask I ordered (and paid for) never arrived. I reached out to customer service FOUR times, and never received a reply, just a robo-generated “we are so very busy, we’ll get back to you). It’s been 5 weeks; I won’t hold my breath.
Response from GoPupSocksSep 7, 2021
Hi Ruth, Thanks for placing an order with us. We are terribly sorry for the mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. The PupSocks Team Elizabeth 🐶🐾
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customer
Jan 12, 2021
Still didnt get my order after almost a…
Still didnt get my order after almost a month. Not the fault of the site, but the delivery is unacceptably slow.
Response from GoPupSocksSep 7, 2021
Hi Gulyas, Thank you for taking the time to write a review. We do apologize for the order issues you experienced with your previous product. We strive for top-notch quality and hate that your special order did not reach you in the time frame you expected. While looking into your order, it looks like we were able to provide a resolution for you. If you have any other questions please email us at [email protected]. The Pupsocks Team. 🐾 Elizabeth
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Rae C.
Jan 12, 2021
One of the countless that recieved my…
One of the countless that recieved my wrong order. I reached out to no avail until I disputed the charge. Once I did that I got a response and my correct order. The socks are adorable, they feel a little funny but it was a great late gift. I believe this company stuggles to meet their demand and needs to own up to it. There is potiental here but, according to the BBB, this has been a years long problem with the company. Though my issue is resolved and I am satisfied, I do not recommend their products.
Response from GoPupSocksSep 2, 2021
Hi RaeLe, Thank you so much for your feedback! We are terribly sorry for the fulfillment mishap with your previous order. We would also like to apologize to you for the lack of better correspondence on our end as well. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience! Best Regards, The PupSocks Team Shae 🐶
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REC
Jan 12, 2021
I really wanted to leave a positive…
I really wanted to leave a positive review for PupSocks as small businesses need our support right now more than ever. However, my experience was less than what I would hope for from any size company. Their shipping time was hugely delayed due to Covid (which is understandable) and yet there was no communication about it to the customer—even though I had asked them about the status of my order. I did eventually get my Pup Socks and though they are very cute, the quality leaves much to be desired. I will not spend my money on these socks at that price point (and that was a sale!) again. I hope that things can be ironed out now that the chaos of the holidays is over and that they will revisit the materials they use to make these so they can truly be a lasting gift instead of the throwaway one time use that they are.
Response from GoPupSocksAug 31, 2021
Hi Renae, First and foremost, we'd like to extend our apologies due to your custom order not arriving in the time frame anticipated. We would also like to apologize to you for the lack of correspondence from us. Due to COVID, your shipping expectation window was severely altered. Since your last visit, we are currently under New Management and can promise you the quality of our products has since improved as well. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! Thank you for your feedback. We want and appreciate your business! Kind Regards, The PupSocks Team 🐶
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customer
Jan 12, 2021
Ordered 2 pairs of Socks on November…
Ordered 2 pairs of Socks on November 17th, received them on Jan 10th. One of the two pairs were incorrect. I sent several messages before Christmas to the company about the delay and didn't hear anything until Jan 7th offering 25% off for the delay. (I have just reached out about the incorrect pair so I do not know how they will reply to that.) They blamed the pandemic for the delay but if you look, they've had the same problem every holiday season. Before you buy, go check out their BBB rating. The socks aren't a great fabric but for a gag gift are fine and they did a good job with the picture; it does look like my dog. So if you are ordering at a busy time of year, order months in advance or be prepared for them to not arrive on time or to be wrong. Follow up- I just got contacted about my order, 9 months after I wrote that review. That shows just how far behind in things they are. I don't care enough to have my order fixed- it just came plain white without the cute bones on a blue background. My husband doesn't even wear the correct pair- it was a gag gift. But for real, don't order these past Halloween and think that you will get them for Christmas, Hanukkah, Dec birthday, etc.
Response from GoPupSocksSep 16, 2021
Hello there, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we did not reach your satisfactions with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. Dan P
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Ronny
Jan 12, 2021
Late and poor quality
It took more than one month until 2 pair of socks were delivered (I live in Europe) and to be honest the quality of the socks was rather disappointing.
Response from GoPupSocksSep 9, 2021
Hi Rodja, I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback Due to the COVID-related delays and it being the holidays, the time frame was extended more than we expected. Also, as stated on our Pupsocks website in our FAQs, international orders can take up to 15-20 business days to receive your product (not counting production time). We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected] Have a PUPTASTIC day! Betsy
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