GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksJan 30, 2021

Hi there Holden, Thank you for reaching out! First and foremost we would like to extend our deepest apologies that there was a long delay with your order! With the high volume of holiday orders and trying to follow proper COVID protocol, we also experienced delays with our shipping carriers. We have been working our paws off to make sure that all of our valued customers are receiving their orders quickly and efficiently and we want you to know that it saddens us that we were unable to fulfill your order in a timely manner. Be on the lookout for an email from our resolution team, as we would like to ensure that this issue has been resolved. The Pupsocks Team

Response from GoPupSocksJan 3, 2021

Hi there Martin, Thank you for reaching out and providing a review with us! We are deeply sorry that your order never arrived! Rest assured we have been working around the clock during the influx of orders during this Holiday season, while still following proper COVID protocol. We understand your frustration for the lack of correspondence that you have received and we have been doing whatever it takes to make sure we are keeping our customers satisfied. After looking into your order with the email from this review, I see that our team has emailed you to provide a solution. We apologize that your shopping experience has not been the best. We strive to provide our customers with great products and the best service possible and we hope that one day you will give us another chance at turning this experience around! Thank you for your purchase! -The Pupsocks Team

Response from GoPupSocksFeb 5, 2021

Hi Titus, Thanks for your review. I'm so sorry to hear about the delay with your order. Unfortunately, we did experience some delays due to the holiday rush and Covid. We apologize for any inconvenience this may have caused. Customer satisfaction is our top priority and we want to ensure that your order gets in your hands. Please keep an eye out for an email from us so that we can rectify this issue. The PupSocks Team

Response from GoPupSocksFeb 5, 2021

Hi there, Thanks for your review. I'm so sorry to hear about the delay with your order. Unfortunately, we did experience some delays due to the holiday rush and Covid. We apologize for any inconvenience this may have caused. Customer satisfaction is our top priority and we want to ensure that your order gets in your hands. Please keep an eye out for an email from us so that we can rectify this situation. The PupSocks Team

Response from GoPupSocksFeb 8, 2021

Hi there, Thanks for the review. I'm sorry you did not receive a prompt response from us and for any inconvenience, this may have caused. Rest assured, we are working hard to respond to our valued customers in a timely manner. We want to be sure that your concerns have been addressed we would love to resolve any issue with your order. Please keep a lookout for a resolution email from our team. The PupSocks Team

Response from GoPupSocksFeb 5, 2021

Hi AMD, Thanks for your review. I'm so terribly sorry to hear about the delay with your order. We apologize for any inconvenience this may have caused. Customer satisfaction is our top priority and we want to ensure that your order gets in your hands. Please keep an eye out for an email from us so that we can rectify this issue right away! The PupSocks Team

Response from GoPupSocksFeb 5, 2021

Hi there, Thanks for your honest review. I'm terribly sorry that you were not satisfied with your order. As a small business, we are always looking for ways we can improve the quality of our products. We greatly appreciate your feedback and will improve because of it. The PupSocks Team

Response from GoPupSocksFeb 5, 2021

Hi there, Thanks for your review. I'm so sorry to hear about the delay with your order. Unfortunately, we did experience some delays due to the holiday rush and Covid. We apologize for any inconvenience this may have caused. Customer satisfaction is our top priority and we want to ensure that your order gets in your hands. Please keep an eye out for an email from us so that we can rectify this situation. The PupSocks Team