GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksFeb 2, 2021

Hi Christine, Thanks for sharing your feedback with us. We apologize that your shopping experience has not been the best. We strive to provide our customers with great products and the best service possible. After looking into your order details, with the email used for your review, I see that a member of our team has reached out in regards to a resolution. Thank you for being a valued Pupsocks customer and we hope to have an opportunity to fulfill all of your future orders with us. The Pupsocks Team

Response from GoPupSocksFeb 2, 2021

Hi there, Thanks for sharing your feedback with us. We apologize that your shopping experience has not been the best. We strive to provide our customers with great products and the best service possible. After looking into your order details, with the email used for your review, I see that a member of our team has reached out in regards to a resolution. Thank you for being a valued Pupsocks customer and we hope to have an opportunity to fulfill all of your future orders with us. The Pupsocks Team

Response from GoPupSocksFeb 2, 2021

Hi there Brendan, Thank you for your review! We are saddened that we were unable to capture the image of your furry friend correctly! Your satisfaction is important to us, and we want to make sure we do whatever it takes to rectify this issue. With that said, be on the lookout for an email from our resolution team, as we want to ensure that we fix this issue. Thank you for your purchase! The Pupsocks Team -Reeva

Response from GoPupSocksFeb 2, 2021

Hi there, Thank you for providing your feedback! We want to send our deepest apologies for the long delay with your order! We have experienced unforeseen delays during this holiday season with our shipping carriers which put us in a great bind. Customer service is our top priority and we are working around the clock to make sure that all of our customers are receiving their orders quickly and efficiently. With that said, be on the lookout for an email from our resolution team, as we would like to make sure that you did receive your order, and that you are satisfied with it! Thank you for being a valued Pup socks customer! The Pupsocks Team

Response from GoPupSocksFeb 2, 2021

Hi there, Thank you for leaving a review with us! I am deeply sorry that the image on your blanket did not turn out as you had anticipated! We value your feedback and we want all of our customers to be satisfied, so we are dedicated to making this right! Be on the lookout for an email from our resolution team, as we would like to solve this issue for you ASAP! Thank you for your purchase. The Pupsocks Team

Response from GoPupSocksMay 5, 2021

Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order, in addition to you not receiving your order confirmation email. We are, however, very glad to confirm that correspondence was provided, and that your order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.

Response from GoPupSocksJan 30, 2021

Hi there Mark, Thank you for your feedback!First and foremost we would like to extend our deepest apologies that there was a long delay with your order! With the high volume of holiday orders and trying to follow proper COVID protocol, we also experienced delays with our shipping carriers. We have been working our paws off to make sure that all of our valued customers are receiving their orders quickly and efficient and we want you to know that it saddens us that we were unable to fulfill your order in a timely manner. Be on the lookout for an email from our resolution team, as we would like to ensure that this issue has been resolved. The Pupsocks Team

Response from GoPupSocksJan 30, 2021

Hi there IIona, Thank you for sharing your experience with us! I want to start by apologizing profusely for the experience you've had with us so far. I'll be completely honest when I share we never expected to have unforeseen holiday volume, COVID protocols, and the inability to really communicate with our carriers properly. I want you to know that I understand why you are frustrated and I feel that frustration as well. We are disappointed that you did not have the best experience with us! After looking into your order details I see that a member of our team has contacted you with a resolution. We value your business and we thank you for shopping with us. The Pupsocks Team