GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksDec 12, 2020

Hi there JC! Thank you so much for the feedback. We are saddened to hear that you weren't satisfied with the cropping of your image and lack of communication . Unfortunately, we have been experiencing an influx in orders which has resulted in a small delay in our shipping and production times. We are committed making this right! Feel free to email us at [email protected] and we will resolve this issue immediately.

Response from GoPupSocksFeb 9, 2021

Hi there Brandon, Thank you for your review! First and foremost we would like to extend our deepest apologies that there was a long delay with your order! With the high volume of holiday orders and trying to follow proper COVID protocol, we also experienced delays with our shipping carriers. We have been working our paws off to make sure that all of our valued customers are receiving their orders quickly and efficiently and we want you to know that it saddens us that we were unable to fulfill your order in a timely manner. Please check your email for an email from our team as we would like to make sure that you have received your order! The Pupsocks Team

Response from GoPupSocksFeb 6, 2021

Hi there, Thank you for your review! We are haapy that we were able to capture the image of your furry friend correctly but disappointed that the sizing and quality did not turn out as you anticipated! Your satisfaction is important to us, and we want to make sure we do whatever it takes to rectify this issue. With that said, be on the lookout for an email from our resolution team, as we want to ensure that we fix this issue. Thank you for your purchase! The Pupsocks Team

Response from GoPupSocksFeb 6, 2021

Hi there Sam, Thank you for leaving a review with us! First and foremost we would like to extend our deepest apologies that there was a long delay with your order! With the high volume of holiday orders and trying to follow proper COVID protocol, we also experienced delays with our shipping carriers. We have been working our paws off to make sure that all of our valued customers are receiving their orders quickly and efficiently and we want you to know that it saddens us that we were unable to fulfill your order in a timely manner. Be on the lookout for an email from our resolution team, as we would like to ensure that this issue has been resolved. The Pupsocks Team

Response from GoPupSocksFeb 6, 2021

Hi there, Thank you for your feedback! We are deeply sorry that you did not like the quality of our socks. We strive to provide all of our valued customers with the best service and quality products. With that said please be on the lookout for an email from our resolution team as we would like to rectify this issue. The Pupsocks Team

Response from GoPupSocksFeb 6, 2021

Hi there, Thank you for providing your feedback! We are sad to hear that the quality of our socks did not meet your expectations. We are striving daily to use the feedback from our valued customers to improve the quality of our products and services and want to ensure that all of our customers are satisfied. With that said, be on the lookout for an email from our resolution team, as we would like to rectify this issue. Thank you for your patience! The Pupsocks Team

Response from GoPupSocksMay 5, 2021

Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.

Response from GoPupSocksFeb 4, 2021

Hi there Mckenzie, Thank you for leaving a review with us! I want to start by apologizing profusely for the experience you've had with us so far. I'll be completely honest when I share we never expected to have to deal with unforeseen holiday volume, COVID protocols, and the inability to really communicate with our carriers properly. I want you to know that I understand why you are frustrated and I feel that frustration as well and we would like to apologize that we were unable to meet your expectations. Unfortunately, we could not locate any order details based on the information provided in this review. We would love to resolve this issue as we know this order may have been intended as a gift for your loved ones. Please email our team at [email protected]. We would like to make sure that you have received your order. Thank you for your patience. The Pupsocks Team