GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksFeb 9, 2021

Hi there, Thank you for leaving a review! We are saddened that your socks were not what you had anticipated. We are striving daily to improve the quality of our products and making sure that all of our valued customers are 100% satisfied! With that said, be on the lookout for an email from our resolution team, as we want to ensure that we fix this issue. Thank you for your purchase! The Pupsocks Team

Response from GoPupSocksFeb 9, 2021

Hi there, Thank you for sharing your feedback with us. We are terribly sorry to hear your order did not arrive in a timely manner! Our #1 priority is our customer’s satisfaction and we would love to resolve this issue as soon as possible. After looking into your order details, with the email used for your review, I see that a member of our team has reached out in regards to a resolution. Thank you for being a valued Pupsocks customer and we hope to have an opportunity to fulfill all of your future orders with us. The Pupsocks Team

Response from GoPupSocksFeb 9, 2021

Hi there Candi, Thank you for leaving a review with us! We are saddened that we were unable to capture the image of your furry friend correctly! Your satisfaction is important to us, and we want to make sure we do whatever it takes to rectify this issue. Unfortunately, we could not locate any order details based on the information provided in this review. We would love to resolve this issue as we know this order may have been intended as a gift for your loved ones. Please email our team at [email protected] We would like to rectify this issue as soon as possible and look forward to hearing from you. Thank you for your patience. The Pupsocks Team

Response from GoPupSocksFeb 9, 2021

Hi there Wendy, Thank you for your feedback! First and foremost we would like to extend our deepest apologies that there was a long delay with your order! With the high volume of holiday orders and trying to follow proper COVID protocol, we also experienced delays with our shipping carriers. We have been working our paws off to make sure that all of our valued customers are receiving their orders quickly and efficiently! We want all of our valued customers to be 100% satisfied, that said, please email our team at [email protected] with your order number and/or email address associated with your order so that we can better assist you. Thank you for your patience. The PupSocks Team

Response from GoPupSocksFeb 3, 2021

Greetings, thank you so much for your review. We are saddened to hear your order did not arrive as expected, we strive to create our products with the highest quality materials which is also why we encourage our customers to upload the best quality photos they have available. We would love to make things right! Please reach out to us via email at [email protected].

Response from GoPupSocksMay 6, 2021

Hi there, Thank you for your review! We are very sorry to hear that in addition to experiencing a delay while awaiting the arrival of your parcel, you also received the incorrect order. We are, however, glad to confirm that correspondence was provided for you via email in addition to a resolution. We can confirm that your corrected order was shipped and delivered! We thank you for your patience. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We're happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksFeb 9, 2021

Hi there, Thank you for reaching out and leaving a review! We want to send our sincerest apologies that we did not fulfill your order correctly! We want all of our valued customers to be 100% satisfied with their orders and the customer service that they are receiving. With that said, after looking into your order details, with the email used for your review, I see that a member of our team has reached out in regards to a resolution. Thank you for being a valued Pupsocks customer and we hope to have an opportunity to fulfill all of your future orders with us. The Pupsocks Team

Response from GoPupSocksFeb 9, 2021

Hi there, Thank you for leaving a review with us! We are deeply sorry for the delay with your order! We strive for customer satisfaction and we are disappointed that we were unable to fulfill your order in a timely manner. Your business is important to us, so please be on the lookout for an email from our team as we would like to be sure that you did in fact receive your order! The Pupsocks Team