GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksFeb 4, 2021

Greetings, Thanks so much for taking the time out to write a review. I deeply apologize that your order was stuck in a preshipment status. Unfortunately this fell under USPS's responsibility due to their inability to scan the plethora of packages at their facilities due to Covid-19/Hooliday rush. I'm 100% sure if we received your email, we have already reached back out to resolve this matter and get you a replacement pair ASAP. We want our customers to be 100% satisfied. Unfortunately, we were unable to find any orders with the information provided in this review. Please email our team at [email protected]. We look forward to hearing from you. Thank you for your patience. The PupSocks Team

Response from GoPupSocksFeb 4, 2021

Greetings , Thanks for sharing your feedback with us. We are saddened to hear that the fit of our socks did not meet your expectations. We want our customers to be 100% satisfied with their orders and we would love to resolve this issue as soon as possible. We very much value your feedback and hope to use it to improve moving forward. The PupSocks Team

Response from GoPupSocksFeb 4, 2021

Good morning Jackie, I am so sorry to hear about this shipping delay! After reviewing our records I am able to see that one of our Customer Service Representatives was able to assist you with resolving this mishap. Again, we send our deepest and sincerest apologies for any uneasiness this may have caused. Again, we truly apologize for the inconvenience. We want you to love our orders as much as we loved creating them! Please email us directly if there is anything else we can do for you!

Response from GoPupSocksFeb 4, 2021

Hello SB, Thank you so much for taking your time out to write this review. I completely understand your concerns and appreciate your patience with us. Due to the high volume of holiday orders and making sure we followed proper COVID protocol, we were doing everything we could to ensure quality orders were going out in a timely manner. Please note that our production times were delayed (anywhere from 5-15 days) This, coupled with the fact that your order was international, going to Denmark which has an estimated 30 business days arrival, were a catalyst to the delay of you reciwving your order. Nonetheless, i do see your order was delivered. We appreciate you and value you as a customer. - The Pupsocks Team

Response from GoPupSocksFeb 4, 2021

Greetings, Thank you so much for taking your time out to write this review. I completely understand your concerns and appreciate your patience with us. Due to the high volume of holiday orders and making sure we followed proper COVID protocol, we were doing everything we could to ensure quality orders are going out in a timely manner. Please note that our production times were delayed (anywhere from 5-15 days) However, i do see your order was delivered. We appreciate you and value you as a customer. - The Pupsocks Team

Response from GoPupSocksFeb 3, 2021

Greetings Ashley, thanks so much for your review. First and foremost, we appreciate your feedback and hope to use it to improve in the future. When your order was placed, we were producing orders in 1 business day. Once produced, international orders can take 5-20 business days to be delivered. We've received an influx of holiday orders and our team is working on getting all orders out in a timely manner, and if we are not able to get the order shipped out right away, we offer a resolution for the delay. I would love to look further into this issue for you, however, we were unable to find any emails in our system with the information provided in this review. Please email our team at [email protected] with a brief explanation and we will be happy to assist you. Thank you for your patience. The PupSocks Team

Response from GoPupSocksJan 22, 2021

Hi John, Thanks for the review. I'm sorry you did not receive a prompt response from us and for any inconvenienced this may have caused. Rest assured, we are working hard to respond to our valued customers in a timely manner. We want to be sure that you have received the correct order and we would love to resolve this issue right away. Please keep a lookout for a resolution email from our team. The PupSocks Team Court

Response from GoPupSocksJan 22, 2021

Hi Ron, Thank you for sharing your feedback with us. We are disappointed that you were not pleased with the quality of the sock. As a young company, we are working diligently to improve the quality of our products and we will keep your feedback in mind while making future changes. The PupSocks Team Court