GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Kelsi H.
They’re cute but took way longer than they said to arrive.
Response from GoPupSocksSep 23, 2021
Hi Kelsi, We are very excited to see that you loved your custom product. We try to deliver a special a memorable gift to all of our valued customers. We do apologize for the long wait. We hope you have a better experience the next time you shop with us. If you have any questions or concerns, email us at [email protected]
customer
Beau produit, mais le délai de reception beaucoup trop long. 5 semaines avant la réception
Response from GoPupSocksSep 24, 2021
Hi Nadeau, Merci pour l'examen. Nous sommes extrêmement tristes que vous n'ayez pas reçu votre commande au moment prévu et nous nous en excusons. En raison des directives d'expédition COVID, votre fenêtre d'attente de livraison a été modifiée, d'autant plus que vous êtes situé à l'étranger. Nous sommes extrêmement ravis de voir que vous avez vraiment aimé vos PupSocks bleus ! N'hésitez pas à nous envoyer un e-mail directement si vous avez des préoccupations supplémentaires à [email protected]. Nous apprécions votre entreprise et votre patience! Meilleures salutations, L'équipe PupSocks Shae 🐶
customer
I take responsibility for not having the socks the way I wanted. I sent this gorgeous picture of a cat but there was some lighting, I didn’t take in consideration. So the socks turned out like the cat was missing an eye. Again, totally my fault. I just thought it would be nice if they reached out and told me I sent a crappy pic but it was during the holidays and I’m sure they were extremely busy.
Response from GoPupSocksSep 23, 2021
I'm so sorry the image did not come out the way you expected. I looked at the full photo in the system and it is truly a beautiful photo and I also looked at the cropped photo of the cat and it doesn't look bad at all. Don't blame yourself for something that came out so gorgeous. I showed my team and they fell in love with the photo and the cropped image. I hope the next time you shop with us, you can provide another photo for us to crop. Good looking cat! If you have any questions or concerns, email us at [email protected]
Jason
Socks run larger than standard US sizes. Image quality was great. Customer service non-existent. Tracking number issued but no tracking available, still took 3 weeks to arrive.
Response from GoPupSocksSep 24, 2021
Hi Jason, Hope all is well. I sincerely apologize for our teams’ lack of correspondence! We are so thrilled your picture came out perfect on your socks. I see you weren't satisfied with the sizing of your socks. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Thank you for the review and have a wonderful weekend!!!! Kind Regards, Betsy The PupSocks Team
customer
I ordered a cat blanket and received a dog blanket with my cats face on it. My daughter still liked it but I was disappointed.
Response from GoPupSocksSep 24, 2021
Hi Nicole, I hope your Friday is going well. I am so happy to hear your daughter liked her blanket. I do apologize that you received the wrong print. I also apologize that we were not able to fulfill your order in the way you had anticipated. We embrace all customer feedback and assure you that "we" do use it to further sharpen up our customer service processes. I hope you have a great weekend!!! Betsy The PupSocks Team
Paula Clark S.
The transfer of the images to the socks was perfect. However the socks have a strange feel and have a very strange fit. The foot of the socks are very long and the part that goes up your leg is very tight with no stretch. I bought a men’s sock for a 5’3” 100 lb person with a size 8.5 shoe and the socks are disproportionate in their foot and calf.
Response from GoPupSocksSep 24, 2021
Hi Paula, I am glad you were happy with the pictures of your 2 adorable kitties on the CatSocks. I see you weren't satisfied with the sizing of your socks. Our products are usually comfy, lightweight and fit perfectly based on size selected. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Betsy The PupSocks Team
customer
The socks were absolutely adorable with my cat’s face on them but what I was disappointed with was the quality of the sock. The material isn’t exactly comfortable and also they are super long.
Response from GoPupSocksSep 24, 2021
Hi Claudine, Hope your Friday is going well. I am glad you loved the picture of your kitty in the Santa hat on your CatSocks. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Have a great weekend!!!! Betsy The PupSocks Team
customer
This is my second time ordering from Pupsocks. The images turn out fabulous. They are a great gift, especially for my sweetheart who has an angel of a dog, so his face lit up when he opened the surprise package. I give it 3 stars because I do not find the material they use remotely quality or comfortable. He has hardly worn the socks because they just don't feel good. I also ordered him a silly face mask, which ended up being more of a gag gift than something he could wear as an effective mask. It is one thin layer and not very protective over nose and mouth. Still, a silly adorable gag gift, but not the kind of functional mask we actually need in these times. Basically, I give the fabrics in everything 1 star at most, and the images of the dog 5, so I averaged it to 3 stars.
Response from GoPupSocksSep 24, 2021
Hi Michelle, I am so glad that the images turned out fabulous. Your sweethearts dog is ADORABLE. I am really sorry that the fabric on the mask and socks did not meet your quality expectations. We strive to always find and use the best materials when crafting our socks and mask. We make our socks and mask with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Betsy 🐾🐾 The PupSocks Team
