GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksMar 2, 2021

Hi there! Thank you so much for reaching out to us with this feedback! After taking a look at your account, I can see that your order is international. Typically, international orders to New Zealand can take anywhere from 10-35 business days to arrive once shipped. We apologize for the lengthy shipping time that you have experienced. We are actively working to improve our international shipping times for our customers to ensure that they receive their packages in a timely manner. In addition to this, we are saddened to hear that you were displeased with the material of our socks. We are appreciative of your honesty, and will use it in the future to improve. The PupSocks Team -Faith

Response from GoPupSocksMar 2, 2021

Hi there! Thank you so much for reaching out to us! We are so sorry for the extended delay that you experienced during this holiday season. After taking a look at your account, I can see that your order is international. Typically, international orders to Canada can take anywhere from 10-26 business days to arrive once shipped. We are actively working to improve our international shipping times for our customers to ensure that they receive their packages in a timely manner. At this time, we can confirm that your order has been delivered and will be reaching out to confirm this very soon. The PupSocks Team -Faith

Response from GoPupSocksMar 2, 2021

Hi there! Thank you so much for reaching out to us and providing us with an honest review. We do apologize for the delayed response that you received from our customer service team. Unfortunately, the holidays left us with an extreme backlog and we have since then been able to clear out all the inquiries submitted. Thank you so much for your patience, despite the wait time that you've experienced. After reviewing your tracking information, I can see that your order has arrived. We will be reaching out to follow up with the arrival of your order. The PupSocks Team -Faith

Response from GoPupSocksMar 2, 2021

Hi there! Thank you for your honest review! We are so sorry for the lengthy wait time that you have experienced. After taking a deeper look into your order details, I can see that you are an international customer. Thank you so much for support ! Unfortunately, international orders to Canada can take anywhere from 10-26 business days to arrive once shipped. In addition to this, during the holiday season, Canada Post informed us to expect extreme delays due to Covid-19 and we are so sorry that your order was delayed due to this. After taking look at your tracking information , I can see that your parcel has arrived! We will be reaching out to follow up with the arrival of your order very soon. The PupSocks Team -Faith

Response from GoPupSocksMar 2, 2021

Hi there! Thank you for reaching out to us! We so sorry for the extended delay that you experienced. You are absolutely right that the wait that you experienced was unacceptable. Unfortunately, due to an influx of orders in addition to USPS holiday delays we have experienced unforeseeable extensions of production and shipping times which has delayed our customer's orders. After reviewing the status of your order , I can see that your package has been delivered. Thank you so much for your patience during this hectic time, and we are so appreciative for your support. The PupSocks Team -Faith

Response from GoPupSocksApr 2, 2021

Hi there, Thank you for your most honest review! We are very sorry to hear that you were unhappy with the overall quality of your socks. We truly appreciate your feedback, and will continue to grow and improve our products and services because of it. Please contact our team directly at [email protected] should an questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksApr 2, 2021

Hi there, Thank you for your review! We are very sorry to hear that you received the incorrect order. We are, however, very glad to confirm that a resolution was provided for you via email and that your order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.

Response from GoPupSocksApr 2, 2021

Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, very glad to confirm that your order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.