GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksMar 2, 2021

Hi there! Thank you so much for your review! We are saddened to hear that your package has not arrived! After taking a look at your account and tracking I can see that your order is CountryTracked. Unfortunately, this means that once your order has entered your destination country Pupsocks is no longer able to track your package. We are actively working to diminish CountryTracked orders to better assist our customers, we apologize about this! We will be following up with you soon to confirm the arrival of your order. The PupSocks Team -Faith

Response from GoPupSocksMar 2, 2021

Hi there! Thank you so much for reaching out to us! We are so sorry to hear that you were displeased with the material of our socks. We are appreciative of your feedback and we promise to use it in the future to improve our product for our customers. The PupSocks Team -Faith

Response from GoPupSocksMar 2, 2021

Hi there! Thank you so much for reaching out to us! We are so happy to hear that you were pleased with the depiction of your image on your product. However, we were saddened to hear that you were not happy with the quality of our socks. Our socks are made of 60% Polyester, 10% Acrylic, 25% Nylon, 5% Spandex, this information can be found in our FAQ section of our website for our customer's reference. We are very appreciative for your feedback and we will following up with you regarding this order very soon. The PupSocks Team -Faith

Response from GoPupSocksMay 6, 2021

Hi Jennifer, Thank you for your review! We are very sorry to hear that you have experienced delays while awaiting the arrival of your order. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.

Response from GoPupSocksMar 2, 2021

Hi there! Thank you so much for reaching out to us! We are so sorry for the delayed response you received from our team. After taking a detailed look at your account information, I can see that your original order was lost in transit and you were issued a replacement order to compensate for this. Unfortunately, I can see that your replacement order experienced a lengthy delay in shipment with USPS due to the influx of holiday orders and Covid-19. At this time, we can confirm that your order has been marked as delivered and we will be reaching out very soon to follow up with you. The PupSocks Team -Faith

Response from GoPupSocksMar 2, 2021

Hi there! Thank you so much for reaching out to us! We strive to learn how to improve so that we can assist our clients in the most efficient manner. We do apologize for the lengthy wait time that you have experienced. Typically, international orders to Canada could take anywhere from 10-25 business days in shipping during the holidays , unfortunately this includes shipping delays. We apologize about this. After taking a look at your account, I can see that your order was delivered on 01-19 .We will we reaching out via email to follow up. The PupSocks Team -Faith

Response from GoPupSocksMar 2, 2021

Hi there! Thank you so much for reaching out to us. We sincerely apologize for the lack of correspondence you received from our team in addition to your order not arriving in a timely manner. Unfortunately, the holidays left us with an extreme backlog and we have since then been able to clear out all the inquiries submitted. After taking a detailed look at your tracking information, I can see that your order has no further updates after 12/12. This tells us that it is likely that your order was lost in transit. We are so sorry about this! We will be reaching out to issue a resolution very soon. The PupSocks Team -Faith

Response from GoPupSocksMar 2, 2021

Hi there! Thank you so much for reaching out to us! We are so sorry for the delayed response you received from our team. Unfortunately, with the influx of holiday orders in addition to the shipping delays with our shipping carriers our team has been working around the clock to answer 10,000+ emails in the most timely fashion that we can. After taking a look at your account, I can see that your order is international. Typically, international orders to Sweden can take anywhere from 10-35 business days to arrive once shipped. We apologize for the lengthy shipping time that you have experienced. We are actively working to improve our international shipping times for our customers to ensure that they receive their packages in a timely manner. At this time, we can confirm that your order has arrived at its destination, we will be reaching out to follow up with you soon. The PupSocks Team -Faith