GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksMar 18, 2021

Hi there, Thank you for your review! We do apologize for the lack of correspondence from our team. We are, however, very glad to confirm that your order was delivered as of December 14, 2020. We thank you for your patience and understanding and are ecstatic that your order arrived to you safely! Please contact us at [email protected] should any further questions, comments or concerns arise. We'd be more than happy to assist. The PupSocks Team -Courtney M

Response from GoPupSocksMar 18, 2021

Hi there, Thank you for your review! We really appreciate your feedback. While we do apologize for the lack of response from our team in addition to the delay with receiving your order, we are very happy to confirm that your order was delivered as of December 29, 2020. We thank you for your patience and understanding! Please contact us directly at team@petsocks should any questions, comments or concerns arise. The PupSocks Team -Courtney M

Response from GoPupSocksMar 12, 2021

Hi there! First, I would like to apologize for the delay in response from us. We thank you for your most honest feedback, as we truly appreciate it! I am very sorry to hear that you experienced delays while awaiting the arrival of your package. I'd be more than happy to look further into this matter and provide you with a resolution. Please look forward to a follow up email from us at [email protected]. The PupSocks Team -Courtney M

Response from GoPupSocksMar 3, 2021

Hi there! Thank you so much for reaching out to us. We apologize for the extended wait that you have experienced and are saddened to hear that we have let you down. Unfortunately, due to an influx of orders in addition to USPS holiday delays we have experienced unforeseeable extensions of production and shipping times which has delayed your order. Thank you so much for your patience, despite the wait time that you've experienced. According to your tracking information, we can see that your order has been delivered. We will be reaching out to you soon to confirm the arrival of your order and make sure it is to your liking. The PupSocks Team -Faith

Response from GoPupSocksMar 3, 2021

Hi there! Thank you so much for your purchase with us and your feedback. We are always so appreciative of our customers for their honesty. We apologize for the lengthy wait that you have experienced and are saddened to hear that we have let you down. Unfortunately, due to an influx of orders in addition to USPS holiday delays we have experienced unforeseeable extensions of production and shipping times which has delayed your order. Thank you so much for your patience, despite the wait time that you've experienced. After taking a look at your tracking information, I can see that your order was delivered . We will be reaching out to follow up with the status of your order soon! The PupSocks Team -Faith

Response from GoPupSocksMar 2, 2021

Hi there! Thank you for reaching out to us! We are so sorry to hear that you experienced a delay in shipment. Typically, international orders to Australia could take anywhere from 10-35 business days in shipping during the holidays , unfortunately this includes shipping delays. We apologize about this. After taking a look at your account, I can see that your order was delivered on 12-16 which falls with in the timeframe for international orders to your location. We will be following up with you soon concerning the arrival of your package. The PupSocks Team -Faith

Response from GoPupSocksMar 2, 2021

Hi there! Thank you so much for your review! We are saddened to hear that your package has not arrived! After taking a look at your account and tracking I can see that your order is CountryTracked. Unfortunately, this means that once your order has entered your destination country Pupsocks is no longer able to track your package. We are actively working to diminish CountryTracked orders to better assist our customers, we apologize about this! We will be reaching out to you soon to confirm the arrival of your order. The PupSocks Team -Faith

Response from GoPupSocksMar 2, 2021

Hi there! Thank you so much for reaching out to us with your review. We are so sorry to hear that your order was delayed in production and are saddened to hear that you missed your deadline! We know that this delay has caused you a major inconvenience and we are thankful for your patience. Regarding the appearance of our socks, we utilize the process of sublimation which requires pressing the images onto our socks. This information can be located in the FAQ section of our website for our customer's reference. We are appreciative of your feedback and will use it in the future to improve our services. The PupSocks Team -Faith