GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksJan 29, 2021

Thank you for your feedback! We sincerely apologize for the delayed delivery go you order! we have been working diligently to ensure all of our customers receive the correct items in a timely manner! We have also unsubscribed you from any further emails being sent to your inbox. Thank you for your purchase! The PupSocks Team - Ariel

Response from GoPupSocksJan 29, 2021

Thank you for your feedback! We apologize you never received your order! There must have been a shipping mishap. After taking a look at your account, I can see that you have been in contact with one of our representatives and we are happy to see that we could issue a replacement order. At this time, I see your replacement order has been shipped and delivered to you on 01/04/2021. Thank you for your patience The PupSocks Team -Ariel

Response from GoPupSocksJan 29, 2021

Thank you for your feedback! We apologize for the lack of correspondence! I can see that you have been in contact with one of our representatives. We would love to resolve this issue as we know this order may have been intended as a gift for your loved ones. Please email our team at [email protected]. We would like to rectify this issue as soon as possible and look forward to hearing from you. Thank you for your patience!

Response from GoPupSocksMay 6, 2021

Hi there, Thank you for your review! We are saddened to hear that you were unhappy with the quality of your products. We truly appreciate your most honest feedback, and will continue to grow and improve our products because of it. To accommodate, we would like to offer you a 20% discount to be used on an order of an alternative item of ours! Please use the coupon code TRUST20 to receive your discount, and be sure to enter the code prior to entering any billing and shipping information to ensure the discount applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksMay 6, 2021

Hi Shelly, Thank you for your review! We are very sorry to hear that there was an unknown pair of socks included in your shipment. Please look forward to a follow up email from our resolution department at [email protected] regarding this matter. The PupSocks Team -Courtney M.

Response from GoPupSocksApr 2, 2021

Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, very glad to confirm that your order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.

Response from GoPupSocksApr 2, 2021

Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your orders. We are, however, very glad to confirm that both of your orders were successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.

Response from GoPupSocksMar 16, 2021

Hi there, Thanks for placing an order with us. We are terribly sorry for the printing error with your November 2020 order. We are happy to see that a full credit was processed and the correct order was delivered as of December 28, 2020 at 1:36 pm. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. The PupSocks Team Autumn 🙋🏼‍♀️