customer
I ordered three pairs of the same size…
I ordered three pairs of the same size of socks and one of the three was definitively at least two sizes smaller than the other two. When I emailed and inquired about an exchange or refund they didn't even respond. Having spent almost $100 I would never buy them again.
Response from GoPupSocksFeb 1, 2021
Thank you for your feedback!Rest assured, we have been working diligently to assist our customers and ensure that orders arrive properly and as quickly as possible. I'm sorry to hear that your order was incorrect. This is a one-off situation that must have occurred during our fulfillment process which sometimes can affect a small percentage of orders. I can see that you have been in contact with one of our representatives and we are happy to see that we could issue a replacement order. At this time, your new order has been shipped and delivered! The PupSocks Team -Ariel