GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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JOHN D.
Shipping dates were not even close to what was promised! I gave up after three weeks. It had to get my wife something else for our anniversary.
Response from GoPupSocksFeb 4, 2021
Hi there John, I apologize for any inconveniences you may have experienced. I do see that your order was cancelled as requested and refunded. A member of our team has reached out to you via email. We look forward to your response. The PupSocks Team
Diane P.
Sock size was too large in the foot/toe and too tight on the leg. Fabric is itchy and uncomfortable. Don’t waste your money.
Response from GoPupSocksFeb 4, 2021
Hi there Diane, I sincerely apologize for the lack of response. Our #1 priority is our customer’s satisfaction and we would love to resolve any issue you may have experienced. That said, please email our team at [email protected] with your order number and/or email address associated with your order. The PupSocks Team
Beth Willard P.
What a JOKE! I ordered socks on 11/22 and have contacted this "company" numerous times. Today, nearly a month later, I cancel my order and am refunded a small PORTION of my actual costs. WARNING, refund requests are automatically granted and you will learn AFTER the fact that a small portion of your purchase will be returned. I was baited by their american-made, quick shipping jargon. Don't be fooled.
Response from GoPupSocksFeb 4, 2021
Hi there Beth, I apologize for the experience you have had. Our #1 priority is our customer’s satisfaction and we would love to resolve any issue you may have experienced. A member of our team has reached out via email. We look forward to hearing from you. The PupSocks Team
Mary
I ordered these socks for our grandson. They listed extra small for children so that’s what I ordered. The socks I received were huge. Too big for me, never mind my three year old grandson. They refused to send me the correct size or give me a refund. So I had to dispute the charge with my credit card company. I think they only have one-size-fits-all, but don’t tell you that.
Response from GoPupSocksFeb 4, 2021
Hi there Mary, I apologize for the experience you have had. I do see that on November 27th, a member of our team attempted to provide a few different resolution options including sizing options. We offer several different sizes. Unfortunately, after a dispute is filed we are blocked from making any further accommodations. A member of our team has reached out via email. We look forward to hearing from you. The PupSocks Team
Austin
Ordered November 6th 2020(order 2328474). Reached out to the company multiple times since, and have never gotten an update on production or shipping. Asked for a refund, and not given a 100% refund because they said my order was already in production, despite not being able to say where it was, or if it was even started. Beyond disappointed with their order system and customer service.
Response from GoPupSocksFeb 4, 2021
Hi there Austin, We are sorry to hear about your experience. Please let us know if we can be of any assistance. Our #1 priority is our customer’s satisfaction and we would love to resolve any issue you may have experienced. That said, please email our team at [email protected] with your order number and/or email address associated with your order, so that we can better assist you. Thank you for your patience. The PupSocks Team
customer
Still have not received my order after the first delivery being someone else’s dog. So disappointed. If you’re not going to send me my socks please refund my money. Update: I finally received my socks. They are cute but the fit is awkward. Would I purchase again? Definitely not!
Response from GoPupSocksFeb 4, 2021
Hi there Alice, We are sorry to hear that your order did not exceed your expectations. Please let us know if we can be of any assistance. Our #1 priority is our customer’s satisfaction and we would love to resolve any issue you may have experienced. That said, please email our team at [email protected] with your order number and/or email address associated with your order, so that we can better assist you. Thank you for your patience. The PupSocks Team
Rosanna B.
It's been over a month and a half and I still haven't received the item!
Response from GoPupSocksApr 2, 2021
Hi Rosanna, Thank you for your review! We are very sorry to hear that you have experienced delays while awaiting the arrival of your order. Please look forward to a follow up email from our resolution department at [email protected]. We look forward to being able to assist you! The PupSocks Team -Courtney M.
customer
Had to cancel my order because their delivery promises were not respected. Very disappointed to have to run the stores for a gift I thought was on the way.
Response from GoPupSocksFeb 1, 2021
Thank you for your feedback! I apologize for the late delivery of your order! I can see that you have been in contact with one of our representatives and we are happy to see that we could create a resolution for you! Thank you for being a valued PupSocks customer! The PupSocks Team - Ariel
