GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 24, 2021

Hi Melissa, Thanks for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously, especially for our international customers. I'm sorry, you weren't satisfied with your sizing. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty socks that can be worn. We appreciate your feedback in order to improve our sizing in the near future. We value your business! Best Regards, The PupSocks Team Shae 🐩

Response from GoPupSocksSep 23, 2021

Hi Sarah, Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. Our socks are usually comfy, lightweight, and fit perfectly based on the size selected. We strive for top-notch quality and hate that we dropped the ball with your special order. In order for us to improve as a company, we take your feedback extremely serious. If you have any additional feedback please email us directly at [email protected]. We want and appreciate your business! Kind Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 23, 2021

Hi Pierre, Thanks for your feedback! We are so glad you loved your picture on your pink and blue CatSocks. I see you weren't too satisfied with the overall quality of our socks and for that, we apologize. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Kind Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 23, 2021

Hi Cheryle, We are extremely sad you didn't receive your order when originally expected, and for that, we apologize. Due to COVID shipping guidelines, your delivery expectation window was altered, especially since you're internationally located. After looking into your order specifically, we can't confirm if your order has been delivered or not. With that said, please email us directly at [email protected] to confirm your order issue has been rectified. Thank you for your business and patience! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 24, 2021

Hi Hannah, Thank you for your feedback! Thank you for being so patient during one of our busiest seasons. We are thrilled to see you did like your socks. I'm sorry, you weren't satisfied with your quality. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty socks that can be worn. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 24, 2021

Hi Cheryl, Thanks for your feedback! We are so delighted to hear you loved your gamer socks! Even though making one cat bigger than the other is a great idea we currently don't offer that particular design. We appreciate your feedback in order to improve as a company and maybe one day have that option. Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 24, 2021

Hi Andrea, We are terribly sad you did not receive your gift as expected. When we initially created our delivery window, we didn't think COVID would alter it as much as it did. After looking into your order it appears your package might have been lost in transit and for that, we sincerely apologize. I am glad to see we did send you a replacement order. Please email us directly if you have any additional feedback or concerns. We appreciate your patience and business! Best Regards, The PupSocks Team

Response from GoPupSocksSep 24, 2021

Hi Devone, Thanks for the feedback! We are terribly sorry you didn't receive your order as expected. It's never our intention to send you the wrong order. I am happy to hear that we were able to send you a replacement. We appreciate your feedback in order to improve our fulfillment process. Please email us at [email protected] if you have any additional comments or concerns. We appreciate your business or patience! Best Regards, The PupSocks Team Shae 🐶