GoPupSocksReviews of gopupsocks.com

3.429,446 reviews
Pet Stores
Atlanta

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GoPupSocks

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About GoPupSocks

GoPupSocks is listed under Pet Stores in Atlanta.

GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: gopupsocks.com
Website: gopupsocks.com
Category: Pet Stores
Location: Atlanta
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 46% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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GoPupSocks reviews

Showing 2,153 reviews with 2 stars · Clear filters

Diane G.
Jan 14, 2021
I ordered a second pup sock set in a…
I ordered a second pup sock set in a new order on December 13th and still don’t have the socks. They’ve been “in transit”since 12/21. My first order arrived in a couple weeks. I know you have no control over the postal service but I’m thinking you might want to reconsider shipping options.
Response from GoPupSocksFeb 5, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna
customer
Jan 13, 2021
two months to receive
the two star rating is mostly regarding how long it took for the product to get to me.. .nearly two months since date of purchase/order. The quality isn't the greatest however it is good and the receiver of the gift was very happy and loved them!
Response from GoPupSocksFeb 5, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna
Carrie
Jan 13, 2021
not usable
In general, I love the mask, but I can't wear it. The plastic things that help adjust the ear straps were not on the straps, but loose in the bag. I tried putting them on, but I haven't been able to push the straps through the tiny holes. I even tried using a needle to push it through, It didn't help. Maybe there is a simple fix and I am overlooking it, but It would have been nice to be able to use right away. Please let me know if there is an easy way to do this.
Response from GoPupSocksFeb 5, 2021
Hi there, I am sincerely sorry that you did not find satisfaction in our products. Here at PupSocks we value our customer's satisfaction. I am going send a follow up email so that I can further assist you in this situation. Again, I am so very sorry for any problems this may have caused you. The PupSocks Team Saiyonna
customer
Jan 13, 2021
Disappointed
It took a long time to receive my order, but I did get it in time for Christmas! The three pairs of socks do not fit well at all and one pair has a snag in them. I sent a message to the corporate office and have yet to hear anything from them. Very disappointed! They are not inexpensive socks...I expected a much better fitting sock for the price. I will not be purchasing again unless they actually call me and help to resolve the issues....
Response from GoPupSocksApr 7, 2021
Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order, in addition to receiving a damaged pair. We are, however, very glad to confirm that a resolution was offered to you via email on behalf of one of our team members, as we are unable to communicate via phone with our customers at this time. Please look forward to an additional email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
Luke
Jan 13, 2021
Pretty miserable experience overall
Pretty miserable experience overall, unfortunately. I ordered a Christmas gift on Dec. 02, and did not receive my order until Jan. 11 Pup Socks didn’t even start making the order until after Christmas, despite promising it would be ready in time for the big day. The order then got lost in shipping, with no expected delivery date in site. Pup Sucks ignored my email to customer service as well, making this a pointless experience overall. Do not promise delivery dates you have no hope of being able to fulfill. The only reason this isn’t a 1 star review, is because the actual product was satisfactory. Will not be ordering again.
Response from GoPupSocksMar 2, 2021
Hi there Lucas, I sincerely apologize for any delays you may have experienced. Your order was placed on December 2nd and shipped on December 10th. Production was slightly delayed at this time due to the high volume of online ordering combined with COVID regulations to keep workers safe. Our team has been working extremely hard to ship orders in a timely manner. International orders typically take up to four weeks for delivery however, there were heavy shipping delays at this time with all carriers across the world. Your order shows as delivered according to tracking number: LX733417748US and we are happy to hear that you are satisfied with your order. Our #1 priority is our customer’s satisfaction. With that said, a member of our team has reached out to you via email to address your concerns. Please let us know if we can be of any further assistance. The PupSocks Team
Sarah
Jan 13, 2021
I ordered this blanket as a Christmas…
I ordered this blanket as a Christmas gift on December 1st with shipping to Canada. A few minutes after ordering it I realized the picture I sent was maybe to dark so I wrote to ask if I could change it. Took until December 4 to even get a response and then the customer service department cancelled my order and reordered it with the new picture on December 4. Wrote several times to check on the status of the blanket as it was a Christmas gift and as Christmas got closer I was worried. Took days and days to even get a response again. Was checking multiple times a day and status said in production for a good 2 weeks. The blanket finally arrived. YESTERDAY. January 12. Absolutely ridiculous wait time for what was supposed to be a Christmas present. Blanket is very nice but the fact that it arrived almost 3 weeks after Christmas (not to mention 6 weeks after I ordered it) was crazy and disappointing. You should definitely reconsider who you use for shipping. I would not recommend ordering to Canada if you need it within a two month period.
Response from GoPupSocksJun 8, 2021
Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, glad that your order was successfully delivered and you were satisfied with your product! We appreciate your feedback. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We’d be happy to help! The PupSocks Team
Ann M.
Jan 13, 2021
Great novelty item
Great novelty item but not great socks. There is no shape to the socks and the material is not comfy.
Response from GoPupSocksJul 15, 2021
Hi Ann, Thanks for taking the time to leave your review. We appreciate your feedback and will use it to improve our products. We'd love it if you gave us another try with some of our other custom product options. When you do, please use code trust20 for a special discount at checkout. Please email us directly should any questions or concerns arise. Thank you. The PupSocks Team
customer
Jan 13, 2021
SLOW!
Ordered Nov 25 and did not receive my product till after Christmas. I ordered early to make sure I would receive it. It was a gift. Didn’t arrive in time.
Response from GoPupSocksSep 7, 2021
Thank you for taking the time to write a review. We do apologize for the order issues you experienced with your previous product. In researching the timeline for your product, it looks like your order was hung up in the Covid19 transit mishap. We strive for top-notch quality and hate that your special order did not reach you in the time frame you expected. While looking into your order, it looks like we were able to provide a resolution for you. With that said, we are customer-focused and want to keep you happy. With that said, visit us at Gopupsocks.com to shop for more custom-made products and use coupon code Trust20. We appreciate your business! The Pupsocks Team Betsy

GoPupSocksReviews of gopupsocks.com

About GoPupSocks

About these reviews

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GoPupSocksReviews of gopupsocks.com

GoPupSocks reviews

I ordered a second pup sock set in a…

two months to receive

not usable

Disappointed

Pretty miserable experience overall

I ordered this blanket as a Christmas…

Great novelty item

SLOW!

About GoPupSocks

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

GoPupSocks reviews

I ordered a second pup sock set in a…

two months to receive

not usable

Disappointed

Pretty miserable experience overall

I ordered this blanket as a Christmas…

Great novelty item

SLOW!