GoPupSocksReviews of gopupsocks.com

3.429,446 reviews
Pet Stores
Atlanta

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GoPupSocks

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About GoPupSocks

GoPupSocks is listed under Pet Stores in Atlanta.

GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: gopupsocks.com
Website: gopupsocks.com
Category: Pet Stores
Location: Atlanta
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 46% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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GoPupSocks reviews

Showing 8,662 reviews with 1 star · Clear filters

Dominik E.
Dec 14, 2020
Three weeks - no sign
Ordered three weeks ago. Over $50 for two masks. No items received, no tracking number, nothing. Customer service slow to respond. Go to a local print shop instead.
Response from GoPupSocksFeb 5, 2021
Hi there Dominik, I was unable to locate your order number. Our #1 priority is our customer’s satisfaction and we would love to resolve any issue you may have experienced. That said, please email our team at [email protected] with your order number and/or email address associated with your order and we are happy to assist. The PupSocks Team
customer
Dec 14, 2020
Order arrived with wrong pet face
Order arrived with wrong pet face. Emailed customer service and still no response 5 days later.
Response from GoPupSocksFeb 5, 2021
Hi there Carissa, we apologize for the mishap with your order. A member of our team did reach out on December 15th with a resolution, but we have not received any further correspondence from you. A member of our team has attempted to reach out via email again. We are happy to address any concerns you have and look forward to your response. The PupSocks Team
customer
Dec 14, 2020
Weird fabric
Weird fabric
Response from GoPupSocksFeb 5, 2021
Hi there Tasha, I'm sorry to hear thar your order was not 100% satisfactory. Please let us know if we can be of any assistance. Our #1 priority is our customer’s satisfaction and we would love to resolve any issue you may have experienced. That said, please email our team at [email protected] with your order number and/or email address associated with your order, so that we can better assist you. Thank you for your patience. The PupSocks Team
Salvatore R.
Dec 14, 2020
Never arrived
Ordered them 3 weeks or more ago , haven’t heard nothing , no tracking info Very disappointing
Response from GoPupSocksFeb 5, 2021
Hi there Salvatore, I'm very sorry you didn't get prompt correspondence from us and for any inconvenience this may have caused. Rest assured, we are working hard to assist our valued customers in a timely manner. We apologize for the issues you have experienced. A member of our team has reached out to you with a resolution. Please let us know if we can be of any further assistance. The PupSocks Team
Savannah G.
Dec 14, 2020
Order never delivered
I was notified my order was complete and was being shipped out on December 4th. For the last 10 days whenever I check the tracking, it still says it has not left Atlanta and is in pre-shipment. I have tried to reach out to the company but have received no response and am realizing now I will probably never get the product or get a refund. Really disappointed in this.
Response from GoPupSocksFeb 5, 2021
Hi there Savannah, I sincerely apologize for the lack of response. Our #1 priority is our customer’s satisfaction and we would love to resolve any issue you may have experienced. That said, please email our team at [email protected] with your order number and/or email address associated with your order and we are happy to help.
Jen
Dec 14, 2020
Disappointed
11/06 - placed order 11/10 - received email there was a delay and my order would be late - The email said “Your order is set to ship in the next few days, though we can't provide a definitive shipment date.” 11/25 - I sent an email asking for an update 11/28 - received a response offering two options 1. refund 15% of your order for the delay and have your order sent out within 3-5 business days or a full refund. 11/28 - I responded and just asked to have my order sent out in 3-5 business days no need to refund 12/1 - received a response acknowledging my email. 12/10 - still no socks, emailed asking for an update 12/12 - still no socks and no response to my email asking for an update. Sent another email asking for an update. 12/14 - no socks and no responses to my two previous requests for a status. Sent another email asking for an update. I’m very disappointed and even more disappointed to see them advertising delivery by Christmas if you pay for FedEx 2 day...they can’t even get me my order from the beginning of November.
Response from GoPupSocksFeb 5, 2021
Hi there, I apologize for any delays you may have experienced. According to tracking number: 9400111202555403291978 your order has been delivered. A member of our team has reached out via email. We are happy to address any concerns you have and look forward to your response. The PupSocks Team
customer
Dec 14, 2020
I had such an unfortunate experience…
I had such an unfortunate experience with this company. I still have yet to receive my order and I placed the order on November 8. I went back-and-forth with customer support several times and they ensured me that they were fixing the problem and the socks would be shipped out immediately. Never happened,never got the product. It is now December 14th.
Response from GoPupSocksFeb 5, 2021
Hi there Aubree , I apologize for any delays you may have experienced. According to tracking number: 9400111202555424066319 your order has been delivered. A member of our team has reached out via email. We are happy to address any concerns you have and look forward to your response. The PupSocks Team
Dominika
Dec 14, 2020
My delivery NEVER ARRIVED
My delivery NEVER ARRIVED! i made an order on the 5th of november, today December 14th i still do not have my purchase. I reached them over email and FB, no response at all! feels so scamy, i would like the company to send me money back or explain how that happened i still do not have my shopping and solve my issue but nobody replied to me! disaster!
Response from GoPupSocksFeb 5, 2021
Hi there Dominika , I apologize for any delays you may have experienced. A member of our team has reached out via email. We are happy to address any concerns you have and look forward to your response. The PupSocks Team

GoPupSocksReviews of gopupsocks.com

About GoPupSocks

About these reviews

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GoPupSocksReviews of gopupsocks.com

GoPupSocks reviews

Three weeks - no sign

Order arrived with wrong pet face

Weird fabric

Never arrived

Order never delivered

Disappointed

I had such an unfortunate experience…

My delivery NEVER ARRIVED

About GoPupSocks

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

GoPupSocks reviews

Three weeks - no sign

Order arrived with wrong pet face

Weird fabric

Never arrived

Order never delivered

Disappointed

I had such an unfortunate experience…

My delivery NEVER ARRIVED