GoPupSocksReviews of gopupsocks.com

3.429,446 reviews
Pet Stores
Atlanta

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GoPupSocks

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About GoPupSocks

GoPupSocks is listed under Pet Stores in Atlanta.

GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: gopupsocks.com
Website: gopupsocks.com
Category: Pet Stores
Location: Atlanta
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 46% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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GoPupSocks reviews

Showing 8,662 reviews with 1 star · Clear filters

customer
Dec 14, 2020
I did not receive my order
I did not receive my order. I ordered it a month ago and when I log in to the account it says Order Complete. I received a tracking number that shows that it never shipped. I have been trying to contact the company on numerous occasions to help me. I am out the money and still have no product.
Response from GoPupSocksJan 22, 2021
Hi there, Thanks for the review. I'm sorry you did not receive a prompt response from us and for any inconvenience, this may have caused. Rest assured, we are working hard to respond to our valued customers in a timely manner. We want to be sure that you have received your order and we would love to resolve this issue for you right away. Please keep a lookout for a resolution email from our team. The PupSocks Team Mel
customer
Dec 14, 2020
Ordered my socks 6 weeks ago and they…
Ordered my socks 6 weeks ago and they still haven’t arrived. Starting to wonder whether they will ever arrive? Very poor considering I was told they’d arrive within 10 business days
Response from GoPupSocksJan 22, 2021
Hi there, Thanks for your review. I apologize that shipping is taking longer than you expected. International orders typically take 10-35 business days depending on the location. We want to be sure that you received your order. Please lookout for an email from our team with an update on your order status. The PupSocks Team Mel
SLC
Dec 14, 2020
I’ve never received my order
I’ve never received my order. I got these for a Christmas gift. I’m afraid they won’t get here in time
Response from GoPupSocksJan 22, 2021
Hi there, Thanks for your review. I apologize that shipping is taking longer than you expected. We want to be sure that you received your order. Please lookout for an email from our team with an update on your order status. The PupSocks Team Mel
Bobbi D.
Dec 14, 2020
Never received my order
I placed my order online noting that the website indicated orders placed that day would ship next day, which seemed extremely ambitious to me. When I received my order confirmation it again noted next day order fulfillment. So I was a little surprised when a week went by and I hadn't received anything- no email, no order. I contacted the company and they responded very quickly that my order was "still processing". I can understand shipping delays with everything that is going on but then you really shouldn't be promising one day order fulfillment if after a week you haven't even started my order. I requested a refund and they provided it right away. Disappointing experience for sure but they did make it right.
Response from GoPupSocksJan 22, 2021
Hi Bobbi, Thank you for sharing your feedback with us. While we are thrilled to hear that our service was great, we are disappointed to hear that your experience did not meet your expectations. We greatly apreciate your review and will be sure to take your feedback into consideration in the future. The PupSocks Team Mel
Patiently W.
Dec 14, 2020
Ordered November 6th.......
Ordered November 6th. Ordered has had to be changed multiple times due to material issues. Received multiple tracking numbers but each time it says the label has been created. So then the whole process starts over. Wondering if this company is a scam.
Response from GoPupSocksJan 22, 2021
Hi there, Thanks for your review. I apologize that shipping is taking longer than anticipated. We want to be sure that you receive your order. Please lookout for an email from our team with an update on your order status. The PupSocks Team Mel
PWallace
Dec 14, 2020
Is this company real?
I still haven’t received my order. I have corresponded multiple times with the company. I am to the point now that I am ready to file a fraudulent claim with my credit card company because I’m not sure this is a legitimate company. I have told “whoever” twice now that these socks were meant as a Christmas gift and I would SERIOUSLY like to receive them before Christmas. But again, I’ve about decided the company is a FB scam.
Response from GoPupSocksJan 22, 2021
Hi there, Thanks for the review. I'm sorry you did not receive a prompt response from us and for any inconvenience, this may have caused. Rest assured, we are working hard to respond to our valued customers in a timely manner. We want to be sure that you have received your order and we would love to resolve this issue for you right away. Please keep a lookout for a resolution email from our team. The PupSocks Team Mel
Natasha
Dec 14, 2020
I have ordered product and still awaiting delivery or a response from you to my contact
I have ordered product and am now getting bombarded with email spam. My order has not been delivered and when I log on to track the item it says the order is in hold. All attempts at communication with you have been unsuccessful to get some help. Please contact me as I need help to get my order before Christmas. This is a gift for my child and partner.
Response from GoPupSocksJan 22, 2021
Hi Natasha, Thanks for the review. I'm sorry you did not receive a prompt response from us and for any inconvenience, this may have caused. Rest assured, we are working hard to respond to our valued customers in a timely manner. We want to be sure that you have received your order and we would love to resolve this issue for you right away. Please keep a lookout for a resolution email from our team. The PupSocks Team Mel
MJ A.
Dec 14, 2020
Photos I sent were clear
Photos I sent were clear, light and my pets were recognizable. Photos on socks had a black-and-white dog as orangish brown and cat as very dark so her calico didn't show. I asked for a redo and the same bad-quality socks were sent a second time.
Response from GoPupSocksFeb 9, 2021
Hi there, We apologize for the issues you have experienced. A member of our team has reached out to you via email to follow up. Please let us know if we can be of any further assistance. The PupSocks Team

GoPupSocksReviews of gopupsocks.com

About GoPupSocks

About these reviews

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GoPupSocksReviews of gopupsocks.com

GoPupSocks reviews

I did not receive my order

Ordered my socks 6 weeks ago and they…

I’ve never received my order

Never received my order

Ordered November 6th.......

Is this company real?

I have ordered product and still awaiting delivery or a response from you to my contact

Photos I sent were clear

About GoPupSocks

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

GoPupSocks reviews

I did not receive my order

Ordered my socks 6 weeks ago and they…

I’ve never received my order

Never received my order

Ordered November 6th.......

Is this company real?

I have ordered product and still awaiting delivery or a response from you to my contact

Photos I sent were clear