Hi there,
I sincerely appreciate your feedback and I do apologize about your package not arriving on time, and I guarantee you this was an unforeseen mishap. I'm very sorry you didn't get prompt correspondence from us, as well as the lack of accurate tracking and for any inconvenience, this may have caused! Rest assured, we are continually working hard to assist our valued customers in a timely manner. Please E-mail us directly or be on the lookout for an email from our quality control [email protected].
From the Pup socks Team’s
Justin
CU
customer
You sent the socks with some random dog
You sent the socks with some random dog
Response from GoPupSocksFeb 8, 2021
Hi there,
Thank you for leaving this review with us! We apologize for your dissatisfaction with us thus far. We love to ensure that our customers are happy, and it saddens us that your order didn’t arrive correctly! It is our duty to make up for where we have fallen short with your order, and we are willing to do whatever it takes to make sure you get your order corrected. Please be on the lookout for an email from us [email protected] as we would like to get this issue resolved ASAP. Thank you for your purchase!
The PupSocks Team
Justin
ME
Mehdi
My socks are stuck at the customs
My socks are stuck at the customs. I've been trying to contact the support for a few days, but the email address doesn't even work. Bad customer support!
Response from GoPupSocksFeb 8, 2021
Hi there,
I sincerely appreciate your feedback and I do apologize about your package not arriving on time, and I guarantee you this was an unforeseen mishap. I'm very sorry you didn't get prompt correspondence from us, as well as the lack of accurate tracking and for any inconvenience, this may have caused! Rest assured, we are continually working hard to assist our valued customers in a timely manner. Please E-mail us directly or be on the lookout for an email from our quality control [email protected].
From the Pup socks Team’s
Justin
CU
customer
My order has not arrived yet
My order has not arrived yet! I'm very sad as these are supposed to be gifts. I ordered a month ago...
Response from GoPupSocksFeb 8, 2021
Hi there,
I sincerely appreciate your feedback and I do apologize about your package not arriving on time, and I guarantee you this was an unforeseen mishap. I'm very sorry you didn't get prompt correspondence from us, as well as the lack of accurate tracking and for any inconvenience, this may have caused! Rest assured, we are continually working hard to assist our valued customers in a timely manner. Please E-mail us directly or be on the lookout for an email from our quality control [email protected].
From the Pup socks Team’s
Justin
CU
customer
Didnt get my mail and did not receive…
Didnt get my mail and did not receive an answer to the contact
Response from GoPupSocksFeb 5, 2021
Hi there,
I sincerely appreciate your feedback and I do apologize about your package not arriving on time, and I guarantee you this was an unforeseen mishap. I'm very sorry you didn't get prompt correspondence from us, as well as the lack of accurate tracking and for any inconvenience, this may have caused! Rest assured, we are continually working hard to assist our valued customers in a timely manner. Please E-mail us directly or be on the lookout for an email from our quality control [email protected].
From the Pup socks Team’s
Justin
CU
customer
never got my order
never got my order
Response from GoPupSocksFeb 5, 2021
Hi there,
I sincerely appreciate your feedback and I do apologize about your package not arriving on time, and I guarantee you this was an unforeseen mishap. I'm very sorry you didn't get prompt correspondence from us, as well as the lack of accurate tracking and for any inconvenience, this may have caused! Rest assured, we are continually working hard to assist our valued customers in a timely manner. Please E-mail us directly or be on the lookout for an email from our quality control [email protected].
From the Pup socks Team’s
Justin
CU
Customer
To Customer Service:
To Customer Service:
I ordered my blanket and socks 1 month ago and was only updated once 1 day after ordering, that they were in production. I was not given and order number to track my order and have been wondering what happened to my order, thinking I’ve been ripped off. Then 3 days ago I received an update saying:
“Hi there Peter,
Thank you for placing a recent order with us. With the holiday season in full swing, we’re doing everything we can to ensure our customers receive their orders in a timely manner. We’ve expanded our team and resources to help provide a positive experience for you.
We've been having our Customer Service team double check orders and make sure they are being delivered successfully. You are receiving this email because we've noticed your order is stuck in a pre-shipment status with USPS. While we can confirm we have handed your order over to the carrier, there can be a variety of issues like COVID protocols and the unforseen holiday volume during the this time of year that can impact the transit process. We genuinely apologize for any inconvenience this may have caused you.
Rest assured, our customers are our #1 priority which is why we are creating a repalcement order to ship before the Christmas deadline. Your order will ship with either USPS or Fedex and you will receive a tracking number to the email associated to your order. We understand that the majority of orders we receive are meant for special moments especially during the holidays and are here to help. We hope this eases your holiday stress and we can’t wait for you or your recipient to receive their custom gifts!
Thank you for your patience and understanding during this time. If you have any questions or need additonal assistance, please do not hesitate to reach out.
Best Regards,
The PupSocks Team”
I have not received any tracking number again and still have no idea when my order will be completed or when it will arrive. Your record of communication and fulfillment of your promises, as to the status of my order has been poor and unsatisfactory. I’m disappointed and dissatisfied with the customer service I have received from your business. I can understand problems beyond your control, however communicating these issues to me a month after placing my order, and still without any means of tracking it to know what’s happening is in my opinion, poor service. Then to top off my frustration and dissatisfaction, you sent me an email asking for my review of my order (with guilt attached in the form of a donation to feed hungry pups and cats), and I have still not received it and don’t know if the order has even been completed. I still don’t know whether it will arrive before Christmas in time before we leave to go out of state.
I am sorry to have had to write a poor review but your company has failed on the customer service end of the contract in my opinion.
Respectfully,
Peter Camarata
Response from GoPupSocksFeb 5, 2021
Hi there,
I sincerely appreciate your feedback and I do apologize about your package not arriving on time, and I guarantee you this was an unforeseen mishap. I'm very sorry you didn't get prompt correspondence from us, as well as the lack of accurate tracking and for any inconvenience, this may have caused! Rest assured, we are continually working hard to assist our valued customers in a timely manner. Please E-mail us directly or be on the lookout for an email from our quality control [email protected].
From the Pup socks Team’s
Justin
CC
Canada C.
Ordered a blanket on November 16th... NOT looking good!
Ordered a blanket on November 16th, last tracking information is from Miami on December 3rd, nothing since, no communication from the company, absolute garbage company and a very negative experience. Product not likely to arrive as a gift for Christmas, now I'll have to go shopping for a replacement item during a pandemic... THANKS for nothing PUPSOCKS! YOU SUCK!!!
Response from GoPupSocksFeb 4, 2021
Here at PupSocks, we sincerely appreciate the honest feedback. We do apologize about your package not arriving on time, as it was an unforeseen mishap. Our processing and production time can take 1- 5 business days prior to shipment during our off-peak, however, production timeframes are extended during the holiday season(s). I'm very sorry you didn't get prompt correspondence from our support team and any inconvenience caused by the lack of accurate tracking! We can assure you that our staff has been working restlessly in an effort to address all questions, concerns, and issues as quickly as possible. We are continuing to grow and appreciate your business, patience, and understanding! As a small company, we've admittedly experienced growing pains and will use this experience in order to improve. Thank you.
If you require any further assistance, please email us directly at [email protected]. We are happy to help!
The PupSocks Team
Justin
