GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksFeb 8, 2021

Hey Tori, I am so sorry to hear about this shipping delay! After reviewing our records I am able to see that one of our Customer Service Representatives was able to assist you with resolving this mishap. Again, we send our deepest and sincerest apologies for any uneasiness this may have caused. Again, we truly apologize for the inconvenience. We want you to love our orders as much as we loved creating them! Please email us directly if there is anything else we can do for you! The PupSocks Team

Response from GoPupSocksFeb 5, 2021

Greetings , I am so sorry to hear about this mix up! After reviewing our records I am able to see that one of our Customer Service Representatives was able to assist you with resolving this mishap. Again, we send our deepest and sincerest apologies for any uneasiness this may have caused. Again, we truly apologize for the inconvenience. We want you to love our orders as much as we loved creating them! Please email us directly if there is anything else we can do for you! The PupSocks Team

Response from GoPupSocksFeb 5, 2021

Good afternoon, We are saddened to hear that the sock material is not what you expected. The products are printed using a process called "sublimation" which makes each and every item a custom product made specifically for our customers. Sublimation is a process by which dyes are applied to the fabric. The dye sublimation printing process uses heat to transfer dye onto the fabric and because dyes bond very well with polyester, we are able to print bright well-defined images onto each product. Our socks are made of, 60% Polyester, 10% Acrylic, 25% Nylon, and 5% Spandex. We will use this feedback to improve in the future. Our top priority is our customer's satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience.

Response from GoPupSocksFeb 5, 2021

Good afternoon, We are saddened to hear that the sock material is not what you expected. The products are printed using a process called "sublimation" which makes each and every item a custom product made specifically for our customers. Sublimation is a process by which dyes are applied to the fabric. The dye sublimation printing process uses heat to transfer dye onto the fabric and because dyes bond very well with polyester, we are able to print bright well-defined images onto each product. Our socks are made of, 60% Polyester, 10% Acrylic, 25% Nylon, and 5% Spandex. They are made to be comfortable and worn to last long. We will use this feedback to improve in the future. We want to ensure that our customers are happy so at this time we can offer 2 options. Option 1: We can issue a store credit. Option 2: We can issue a replacement in the form of a FaceBlanket or CatBlanket since the socks weren't your favorite item on our website. Please reach back out to us and let me know.

Response from GoPupSocksFeb 5, 2021

Greetings! Thank you so much for your detailed feedback. We strive to learn how to improve so that we can assist our clients in the most efficient manner. We do apologize for the lengthy wait time that you have experienced. Typically, international orders could take anywhere from 10-25 business days in shipping during the holidays , unfortunately this does not include shipping delays. We apologize about this. After taking a look at your account, I can see that your order was delivered. We hope to use your comments to improve in the future.

Response from GoPupSocksFeb 9, 2021

Hi there, Thank you for leaving a review with us! We love to ensure that our customers are satisfied. While I am thrilled that we were able to fulfill your order and print your precious pal on your new pair of socks. It saddens us that you have had an unsatisfactory experience. We take pride in keeping our customers happy, and we apologize for your dissatisfaction with us thus far. Please E-mail us directly or be on the lookout for an email from our quality control [email protected]. From the Pup socks Team's Justin

Response from GoPupSocksFeb 9, 2021

Hi there, Thank you for leaving a review with us! We take pride in making our customers happy, and we apologize for your dissatisfaction with us thus far. We love to ensure that our customers are satisfied, and it saddens us to hear your order wasn't to your liking! It is our duty to make up for where we have fallen short. Please be on the lookout for an email from us team@petsocks as we would like to get this issue resolved ASAP. Thank you for your purchase! The PupSocks Team Justin

Response from GoPupSocksFeb 9, 2021

Howdy there, We take pride in keeping our customers happy, and we apologize for your dissatisfaction with us thus far. Thank you for leaving a review with us! We are a completely web-based company and do not have a contact number where we can be reached. The best way to contact us is via email and we are more than happy to resolve all of your inquiries through email! We appreciate your questions and feedback and respond to our valued customers as soon as we can. We love to ensure that our customers are satisfied, and it saddens us that you aren't totally satisfied! It is our duty to make up for where we have fallen short with your order, and we are willing to do whatever it takes to make sure you get your order corrected. I hope this helps, please be on the lookout for an email from us team@petsocks as we would like to get this issue resolved ASAP. Thank you for your purchase! The PupSocks Team Justin