GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 24, 2021

Hi Suzanna, Thanks for the feedback! Thank you for your feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner but we really appreciate the patience you had with the company during one of our busiest seasons. It looks like your order was stuck in a system glitch and for that, we apologize. We are glad to see your order did make it and you loved your blanket. Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Best Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 24, 2021

Hi Jill, Thanks for your feedback! We are so delighted you loved your sock's design. I'm sorry, you weren't satisfied with your quality. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty socks that can be worn. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 15, 2021

Hi Jeffrey, Thank you so much for your honest feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner, not to mention the poor correspondence on our end. COVID did play a huge role in the delay of your order. We sincerely apologize for the inconvenience this has caused you. After looking into your order, we do see where your custom order was delivered. I know this experience was far from perfect but we would like an opportunity to do better. With that being said, Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We appreciate your business and patience at this time! Best Regards The PupSocks Team Shae 🐶

Response from GoPupSocksSep 24, 2021

Hi Marco, Thanks for the feedback! Thank you for being understanding and patient during the delivery process. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We are so ecstatic you loved your CatSock's pictures. I'm sorry, you weren't satisfied with your quality. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty socks that can be worn. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Kind Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 24, 2021

Hi Roger, Thank you for your feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner but we really appreciate the patience you had with the company during one of our busiest seasons. We wanted to ensure your order was delivered however, I can't confirm. With that said, please email us directly at [email protected] to ensure your order issue has been rectified. We appreciate your business! Best Regards, The PupSocks Team Shae🐶

Response from GoPupSocksSep 24, 2021

Hi Andrea, Thank you so much for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. In order for us to improve as a company, we take your feedback extremely serious and will try to be more transparent with our shipping details. We are glad to see you did like your blanket with your adorable pup's face on it. We value you as a customer and hope we can create a better experience for you in the near future. We appreciate your business and patience! Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 23, 2021

It breaks our hearts to see that it never made it for Christmas, I understand how frustrating that could be. We really hope you never have to go through this again and have a much better experience the next time you shop with us. We greatly appreciate your feedback! Here is a 15% OFF your next purchase. Just use the coupon code: KEEPITAWESOME15 on your way to checkout. If you have any questions or concerns, email us at [email protected]

Response from GoPupSocksSep 24, 2021

Hi Lisa, Thank you so much for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. In order for us to improve as a company, we take your feedback extremely serious and will try to be more transparent with our shipping details. We are delighted to see you did like your blue pup blanket. We value you as a customer and hope we can create a better experience for you in the near future. We appreciate your business and patience! Kind Regards, The PupSocks Team Shae 🐶