GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksFeb 10, 2021

Greetings, I am so sorry to hear about this delay! I see your order was delivered and also international. Please keep in mind we are still in a pandemic state. once your order has entered your destination country Pupsocks is no longer able to track your package. We are actively working to diminish CountryTracked orders to better assist our customers, we apologize about this!After reviewing our records I am able to see that one of our Customer Service Representatives was able to assist you with resolving this mishap.

Response from GoPupSocksFeb 10, 2021

Hello. Thank you so much for your feedback. We strive to learn how to improve so that we can assist our clients in the most efficient manner. We do apologize for the lengthy wait time that you had experienced. Typically, international orders could take anywhere from 10-25 business days in shipping during the holidays , unfortunately this includes shipping delays. After reviewing our records I am able to see that one of our Customer Service Representatives was able to assist you with resolving this mishap. Again, we send our deepest and sincerest apologies for any uneasiness this may have caused.

Response from GoPupSocksFeb 9, 2021

Hello , Thank you for sharing your feedback with us. We are terribly sorry to hear that you were not pleased with the quality of our socks. Unfortunately, we crop the original photo sent in. Our top priority is our customer's satisfaction. Our socks are made with amazing materials including, Polyester, Acrylic, Nylon, and Spandex. We hope to use your feedback as fuel to improve! Please look out for an email from our team shortly. The PupSocks Team

Response from GoPupSocksFeb 9, 2021

Good afternoon, thank you so much for your purchase with us and your feedback. We are always so appreciative our customers for their honesty. We do apologize for the delayed response that you received from our customer service team. However we did sent out multiple mass emails regarding correspondence delays/potential production and transit delays to our customers. Unfortunately, with the influx of holiday orders in addition to the shipping delays with USPS our team had been working around the clock to answer 10,000+ emails in the most timely fashion that we can. Thank you so much for your patience during this hectic holiday season. Our records show that your order was delivered. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team

Response from GoPupSocksMay 6, 2021

Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, very glad to confirm that correspondence was provided, and that your order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.

Response from GoPupSocksFeb 9, 2021

Hello Lorri, I am so sorry to hear about this. After reviewing our records I am able to see that one of our Customer Service Representatives was able to assist you with resolving this mishap. Again, we send our deepest and sincerest apologies for any uneasiness this may have caused. Again, we truly apologize for the inconvenience. We want you to love our orders as much as we loved creating them! Please email us directly if there is anything else we can do for you! The PupSocks Team

Response from GoPupSocksFeb 9, 2021

Hello! Thank you so much for your purchase with us and your feedback. We are always so appreciative of our customers for their honesty. We apologize for the lengthy wait that you have experienced and are saddened to hear that we have let you down. Unfortunately, due to an influx of orders in addition to USPS holiday delays we had experienced unforeseeable extensions of production and shipping times which has delayed your order. please lookout for a follow-up email from our team to amend this. Thank you for your patience. Best,

Response from GoPupSocksFeb 9, 2021

Greetings, We do apologize for the delayed response that you received from our customer service team. Unfortunately, with the influx of holiday orders in addition to the shipping delays with USPS our team has been working around the clock. After looking into our records, I do see where one of our representatives has been in contact with you to resolve this issue and I can assure you that we are working hard to resolve this issue in the best way possible. That said please lookout for a follow-up email from our team. Thank you for your patience. Best,