GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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customer
I have not received my order yet.
Response from GoPupSocksFeb 24, 2021
Hi there Kristin, We apologize for any delays you may have experienced. A member of our team has reached out to you via email. Please let us know if we can be of any further assistance and we'll be happy to help. The PupSocks Team
Rachel
I had read some reviews before I purchased saying that pictures came out pixel-y. So I added a message to my order to be sent a picture of what it would look like before they were printed and sent to me and I received no response nor did I receive my request. When I finally received the socks and opened them the pictures are not as clear and crisp as shown on their website. The socks are not as soft as what I had expected. I figured they would be a little fluffier on the inside and they’re not. Don’t think I will ever purchase another pair again, especially for $30, it’s just not worth it. Very disappointed!
Response from GoPupSocksFeb 24, 2021
Hi there Rachel, Thanks for sharing your feedback with us. We apologize that your shopping experience has not been the best. We strive to provide our customers with great products and the best service possible. Unfortunately, we could not locate any order details based on the information provided in this review. We would love to resolve this issue as we know this order may have been intended as a gift for your loved ones. Please email our team at [email protected] We would like to rectify this issue as soon as possible and look forward to hearing from you. Thank you for your patience The PupSocks Team
Alex T.
Bad customer service! Slow and unclear Unclear website as too which country is paid in. Taking for ever to arrive
Response from GoPupSocksFeb 10, 2021
Hi there Alex! Thank you so much for your purchase with us and your feedback. We are always so appreciative our customers for their honesty. We do apologize for the delayed response that you received from our customer service team. I do see someone from our team did indeed email you back. As stated on our website. All transactions are conducted in U.S. currency. There may be extra fees assessed by your financial institution. We’d love to offer you 20% off of your order. Please use the coupon code PUPLOVE20 to receive your discount. Be sure to enter the coupon code before entering any shipping or billing information to ensure the coupon applies.
customer
Was disappointed in the socks - I sent a photo of a dog and quite a lot of cropping was done to the photo and ended up not really looking like her.
Response from GoPupSocksFeb 10, 2021
Greetings, Thank you for sharing your feedback with us. We are terribly sorry to hear that you were not pleased with the image on the socks. Unfortunately, we crop the original photo sent in. We apologize for the inconvenience. Our top priority is our customer's satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. - The PupSocks Team
customer
Worst experience ever. Ordered socks with a pic of my Mom's dog and received awful, cheaply made socks with two weird, creepy looking cats. Emailed customer service about it twice and never got a response. They took my money and I got nothing. Terrible company. Never order from them.
Response from GoPupSocksFeb 10, 2021
Good morning, Thanks for your review. Unfortunately, this is not true, after reviewing your order i see we reached out to resolve this via email within 72 hours. In which you replied back weeks later saying our email went to spam. Nonetheless, we are sincerely sorry there was a mix up in your order and I'm happy we were able to resolve the issue. - The PupSocks Team
Jennifer
Blanket is poor quality and when the print is rubbed the wrong way the furry goes the picture gets all distorted. It’s way too small to be useful for anything. Not gift worthy. I gave it to the dog for a dog blanket. Socks are not cozy but more of a stiff compression type sock. Would not recommend either to anyone.
Response from GoPupSocksFeb 10, 2021
Greetings Jennifer, Thank you for sharing your feedback with us. We are terribly sorry to hear that you were not pleased with the quality of our socks and blankets. Unfortunately, we crop the original photo sent in. Our top priority is our customer's satisfaction. Our socks are made with amazing materials including, Polyester, Acrylic, Nylon, and Spandex. Our blankets are infamously soft and decently sized. Nonetheless, we hope to use your feedback as fuel to improve! The PupSocks Team
customer
I paid for my order a month ago, still haven’t received a notification of it shipping. Tried contacting customer service 4 times with no response. What a scam.
Response from GoPupSocksFeb 10, 2021
Hello, thanks alot for your review. We do apologize for the delayed response that you received from our customer service team. Unfortunately, with the influx of holiday orders in addition to the shipping delays with USPS our team had been working around the clock to answer 10,000+ emails in the most timely fashion that we can. I do see one of our reps emailed you back and got this resolved. Thank you so much for your patience during this hectic holiday season.
customer
Sorry the material is like an orthopedic sock not really for young kids or young adults I was disappointed
Response from GoPupSocksFeb 10, 2021
Greetings, Thank you so much for your review. We are saddened to hear that you were displeased with your order. We value you and appreciate your honesty. We will use this feedback to improve in the future. We want to ensure that our customers are happy so at this time we can offer 2 options. Option 1: We can issue a refund in the form of a store credit. Option 2: We can issue a replacement in the form of a FaceBlanket or CatBlanket since the socks weren't your favorite item on our website. Please confirm how you would like to proceed and we will move forward with the resolution of your choice. Looking forward to hearing from you soon. - [email protected]
