customer
Long wait time, bad CS, PupSocks should step back and revise their business model
Ordered in mid-November (before Thanksgiving) and my order did not ship for a month with only a "sorry, having slight delays on all orders" mass email about a week after the order. I ordered early and understand holiday ordering so I didn't get upset or worried. But, production and delivery time quoted with my order was 8-10 days and after 3.5 weeks I heard nothing. I corresponded with customer service and they did not bother to reply more than once. I asked to speak with someone who could help make a decision on shipping faster to arrive by Friday, December 18, before the gift recipient went on their holiday vacation for Christmas. No response. They did ship on December 16 and I can only "hope" that it gets there before they leave. Would not order from these people again. I can't speak to the quality as it has not been received yet. Again "hoping" it looks good and is correct! Customer service, production and delivery times matter when you run a business.
Response from GoPupSocksFeb 1, 2021
Hi there, Thanks for sharing your feedback with us. We apologize that your shopping experience has not been the best. We strive to provide our customers with great products and the best service possible. Unfortunately, we could not locate any order details based on the information provided in this review. We would love to resolve this issue as we know this order may have been intended as a gift for your loved ones. Please email our team at [email protected] We would like to rectify this issue as soon as possible and look forward to hearing from you. Thank you for your patience The PupSocks Team Ren🌟