GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksFeb 2, 2021

Hi there Brian! Thank you so much for reaching out to us! We are so sorry to hear that your order experienced a delay in production. Unfortunately, due to an influx of orders in addition to USPS holiday delays we have experienced unforeseeable extensions of production and shipping times. In addition to this, we apologize for the lack of correspondence that you have received from our team. Rest assured. we are working around the clock to lessen the inquires received during this holiday season. The PupSocks Team -Faith

Response from GoPupSocksFeb 2, 2021

Hi there! Thank you so much for reaching out to us with this feedback! After taking a look at your account, I can see that your order is international. Typically, international orders to Australia can take anywhere from 10-35 business days to arrive once shipped. We apologize for the lengthy shipping time that you have experienced. We are actively working to improve our international shipping times for our customers to ensure that they receive their packages in a timely manner. We are happy to see that your order arrived on 12-18-20. Please let us know if there are any errors with your order and we will issue a resolution. The PupSocks Team -Faith

Response from GoPupSocksFeb 2, 2021

Hi there! Thank you so much for reaching out to us! We are so sorry to hear that you were displeased with the sizing of your socks. After taking a look at your order, I can see that you ordered a size small, we are more than happy to issue an exchange for a extra small so that your order is the perfect sizing. Please email us at [email protected] if you are interested, we would love to make this right. The PupSocks Team -Faith

Response from GoPupSocksFeb 2, 2021

Hi there Shawn! Thank you so much for reaching out to us! We are so sorry to hear that your order arrived in this manner. We want to ensure that we do everything that we can in order for our customers to receive their orders. After taking a look at your account, I can see that you were issued a replacement. We appreciate you for providing us with the opportunity to make this right. The PupSocks Team -Faith

Response from GoPupSocksFeb 2, 2021

Hi there Sunshine, Thank you for your review! We are sorry to hear that your socks were not the size you anticipated! We value your feedback and we want our customers to be satisfied with the products that they are receiving. After looking into your order details, with the email used for your review, I see that a member of our team has reached out in regards to a resolution. Thank you for being a valued Pupsocks customer and we hope to have an opportunity to fulfill all of your future orders with us. The Pupsocks Team

Response from GoPupSocksFeb 2, 2021

Hi there Maureen! Thank you so much for reaching out to us. We are so sorry that your order did not turn out the way that you anticipated . You are the best part of PupSocks and we want to ensure that we provide you with the best service along with the best products. Please check your email for a resolution email from us. The PupSocks Team -Faith

Response from GoPupSocksFeb 8, 2021

Hi there, Thank you for sharing your feedback with us. We are terribly sorry to hear your order never arrived! Our #1 priority is our customer’s satisfaction and we would love to resolve this issue as soon as possible. That said, please look out for a resolution email from our team at [email protected], so that we can better assist you. Thank you for your patience. The PupSocks Team Ren🌟

Response from GoPupSocksFeb 5, 2021

Hi there, Thank you for sharing your feedback with us. We are terribly sorry to hear your order never arrived! Our #1 priority is our customer’s satisfaction and we would love to resolve this issue as soon as possible. That said, please look out for a resolution email from our team at [email protected], so that we can better assist you. Thank you for your patience. The PupSocks Team Ren🌟