GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksFeb 2, 2021

Hi there! Thank you so much for reaching out to us! We are so sorry to hear of the delayed response you have had from our team. Unfortunately, with the influx of holiday orders in addition to the shipping delays with USPS our team has been working around the clock to answer 10,000+ emails in the most timely fashion that we can. After taking a look at your account, we are saddened to see that a few items were missing from your order. We assure you that we do not strive to send incomplete orders, and we apologize about this! We are happy to see that you were in contact with one of our team members and they were able to issue a resolution for this error on our end. Thank you for providing us the with the opportunity to make this right. The PupSocks Team -Faith

Response from GoPupSocksFeb 2, 2021

Hi there! Thank you so much for reaching out to us! We are so sorry to hear that your order experienced a delay. We know that our product serves as a special gift for our customers to share with their loved ones and we sincerely apologize. After taking a look at your account, I can see that your order was delayed in production due to "bad print" , and we wanted to ensure that your order came out flawless. Unfortunately, due to an influx of orders in addition to USPS holiday delays we have experienced unforeseeable extensions of production and shipping times. We are saddened to hear of the experience you have had but we are happy to see that your order has arrived and you can now share it with your sister. We hope that she loved it! The PupSocks Team -Faith

Response from GoPupSocksFeb 2, 2021

Hi there! Thank you so much for reaching out to us! We are so sorry to hear that you experienced a delay in shipment. After taking a look at your account, I can see that your original order was deemed lost and we were so glad to see that were able to issue a replacement on your behalf. In addition, to this we can see that your order is international. Typically, international orders to Australia can take anywhere from 10-25 business days to arrive once shipped. We apologize for the lengthy shipping time that you have experienced. We are actively working to improve our international shipping times for our customers to ensure that they receive their packages in a timely manner, The PupSocks Team -Faith

Response from GoPupSocksFeb 2, 2021

Hi there! Thank you so much for reaching out to us! We are so sorry to hear that your arrived incorrect. There must have been a shipping mishap! We are more than happy to resolve this issue for by issuing a replacement order to be sent in the next 5-7 business days. Please be on the lookout for an email from our team to resolve this issue. The PupSocks Team -Faith

Response from GoPupSocksFeb 2, 2021

Hi there! Thank you so much for reaching out to us with your feedback! We are always so appreciative of our customers for their honesty. We apologize that your order arrived incorrectly, there must have been a mishap in shipping. In addition to this, we apologize for the delayed response that you received from our team, with the influx of holiday orders in addition to the shipping delays with USPS our team has been working around the clock to answer 10,000+ emails in the most timely fashion that we can. After taking a deeper look into your account with us, we are happy to see that you were in communication with our resolution team and they were able to compensate for the experience that you have had thus far. Thank you for allowing us the opportunity to make this right. The PupSocks Team -Faith

Response from GoPupSocksFeb 2, 2021

Hi there! Thank you so much for reaching out to us! We are saddened to hear that your package has not arrived! After taking a look at your account and tracking I can see that your order is CountryTracked. Unfortunately, this means that once your order has entered your destination country Pupsocks is no longer able to track your package. We are actively working to diminish CountryTracked orders to better assist our customers, we apologize about this! Please confirm with us at [email protected] , if you have received your order and if you have not we will issue a replacement to be sent out in 7 business days. The PupSocks Team -Faith

Response from GoPupSocksFeb 2, 2021

Hi there! Thank you so much for reaching out to us! We are so sorry for the delay that you experienced. Unfortunately, due to an influx of orders in addition to USPS holiday delays we have experienced unforeseeable extensions of production and shipping times. We have been actively working to improve shipping times and now that the holidays are over, shipment is more efficient. If you do decide to come and visit us again, try out the code " trust20" for a discount at checkout. The PupSocks Team -Faith

Response from GoPupSocksFeb 2, 2021

Hi there, I am sincerely sorry that you received the incorrect item. Here at PupSocks we value our customer's satisfaction. I am so happy to see that a replacement order was created for you. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna