GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksFeb 5, 2021

Hi there! Thank you so much for reaching out to us! We are so sorry for the lack of correspondence that you have received from our team. Rest assured, we have been working around the clock to answer all of our customer' inquiries in a timely manner. Unfortunately, due to an influx of orders in addition to USPS holiday delays we have experienced unforeseeable extensions of production and shipping times which has delayed our customer's orders. We are saddened to hear that you were displeased with the quality of the socks received! We strive to create a quality product that our customers love and want to share with their loved ones. We are appreciative of your feedback and we will use this in the future to improve services for our customers. The PupSocks Team -Faith

Response from GoPupSocksFeb 5, 2021

Hi there! Thank you so much for reaching back out to us! We are so sorry that you didn't receive a prompt response from our team. Unfortunately, the holidays left us with an extreme backlog and we have since then been able to clear out all the inquiries submitted. Thank you so much for your patience, despite the wait time that you've experienced. We are saddened to hear that your order arrived incorrect, however after taking a look at your account we were happy to see that one of our team members issued you a replacement on 12-20. We thank you for your feedback and we will certainly use it to improve in the future. The PupSocks Team -Faith

Response from GoPupSocksFeb 5, 2021

Hi there! Thank you so much for reaching out to us! We are always so appreciative of our customers for their feedback. We are saddened to hear that you were displeased with the quality of our socks. We strive to create a quality product that our customers love and want to share with their loved ones. At PupSocks, we will stop at nothing to ensure that our customers are satisfied and we will reach out soon regarding your review to resolve this issue. The PupSocks Team -Faith

Response from GoPupSocksFeb 3, 2021

Hi there! Thank you so much for reaching out to us! We are so sorry that you didn't receive a prompt response from our team. Unfortunately, the holidays left us with an extreme backlog and we have since then been able to clear out all the inquiries submitted. Due to an influx of orders in addition to USPS holiday delays we have experienced unforeseeable extensions of production and shipping times which has delayed your order. Typically, international order to Canada can take anywhere from 10-25 business days. We are actively working to improve our international shipping times for our customers to ensure that they receive their packages in a timely manner. The PupSocks Team -Faith

Response from GoPupSocksFeb 3, 2021

Hi there! Thank you so much for reaching out to us! We are so sorry to hear about the delayed response that you received from our team. Unfortunately, due to an influx of orders in addition to USPS holiday delays we have experienced unforeseeable extensions of production and shipping times. The holidays left us with an extreme backlog and we have since then been able to clear out all the inquiries submitted. After taking a look at your account information, I was saddened to see that your original order was lost in shipment. However, the replacement that we issued has been marked as delivered as of 12-19. We will be following up with you regarding the arrival of your replacement order. Thank you for working with us! The PupSocks Team -Faith

Response from GoPupSocksFeb 3, 2021

Hi there! Thank you so much for reaching out to us. We are so sorry that you didn't receive a prompt response from our team. Unfortunately, due to an influx of orders in addition to USPS holiday delays we have experienced unforeseeable extensions of production and shipping times which has delayed our customer's orders. We are saddened to hear that our team let you down by sending the incorrect order! There must have been a shipping mishap. Rest assured, we can issue a replacement, free of charge. Please email us at [email protected]. Unfortunately, we are unable to access your account with the information provided. Pupsocks is a drug-free work environment. We can assure you that our team is working around the clock to provide quality service for our amazing customers. We thank you for your feedback and we will certainly use it to improve in the future. The PupSocks Team -Faith

Response from GoPupSocksFeb 3, 2021

Hi there! Thank you so much for reaching out to us. We are so sorry that you didn't receive a prompt response from our team. Unfortunately, the holidays left us with an extreme backlog and we have since then been able to clear out all the inquiries submitted. Thank you so much for your patience, despite the wait time that you've experienced. We are saddened to hear that your order arrived incorrect, however after taking a look at your account we were happy to see that one of our team members issued you a replacement on 12-18. We thank you for your feedback and we will certainly use it to improve in the future. The PupSocks Team -Faith

Response from GoPupSocksFeb 3, 2021

Hi there! Thank you so much for reaching out to us! We are so sorry to hear that your order was delayed. Unfortunately, due to an influx of orders in addition to USPS holiday delays we have experienced unforeseeable extensions of production and shipping times which has delayed your order. After taking a look into your account, I can see that your order was deemed lost in shipment and you were issued a replacement. Thank you for allowing us the opportunity to correct this issue. We will be reaching out to follow up with the arrival of your replacement. The PupSocks Team -Faith